How can I resolve 'Controller connected but not working in Apple Arcade' issue on tvOS 18.x?

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Level 1

22 points

How can I resolve 'Controller connected but not working in Apple Arcade' issue on tvOS 18.x?

Hi there:

I have this controller (actually, I have 2; same issue with both). I go through the pairing process, and the controller shows up:

Then, any game I try to play in Arcade gives me this:

I'm on TVoS 18.x. I know others have (had) this issue; I see some hits on here for XBOX controllers. But, I did not find anything recent, or anything with a definitive fix. Sure, maybe I missed it...

Anyways...Anyone got a fix for me? Or, a definitive "that controller sucks and won't work"?

Thanks!

[Re-Titled by Moderator]

Apple TV 4K, tvOS 18

Posted on Mar 31, 2025 11:51 AM

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Answer 1

shmengie Author

Level 1

22 points

May 2, 2025 10:23 AM in response to shmengie

Well, I guess this is on me. I got these controllers under the impression that they would work with tvOS. I just heard back from the manufacturer; nope, not supported. Sure, they're both Bluetooth, so it connects, but that's it. New, compatible controller on the way.

Thanks for coming to my Ted Talk. ;)

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Answer 2

shmengie Author

Level 1

22 points

Apr 29, 2025 8:28 AM in response to shmengie

Wow, I got a lot more eyes on this thread than I expected. Thanks to all who checked it out. Before I buy a new controller, I figured I'd give this a single bump, just in case...

Thanks

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