MacBook Restarting Every 5 Minutes

Question

Level 1

4 points

MacBook Restarting Every 5 Minutes

I am experiencing an issue with my MacBook where it restarts every 5 minutes, accompanied by the message below. Despite my efforts, no one has been able to identify the source of the problem. Additionally, I have contacted Apple Support in Jordan, but the issue remains unresolved.

Could you please assist me in diagnosing and resolving this issue at your earliest convenience?

Thank you for your attention to this matter.

message :

panic(cpu 4 caller 0xfffffe0022f725b4): "IOPortDPDelegate::enqueuePortMessage(0x10000039e): _messageQueue.enqueue(\"Unplug\") failed! Please file a radar under `IODisplayPortFamily | all`.\n" @IOPortDPDelegate.cpp:256

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 24D81

Kernel version: Darwin Kernel Version 24.3.0: Thu Jan 2 20:24:23 PST 2025; root:xnu-11215.81.4~3/RELEASE_ARM64_T6020

Fileset Kernelcache UUID: 0D666193B0FCB1094A689D9D87A9C58F

Kernel UUID: 7D1BBF28-C747-36F9-9506-AB1E730EB3E5

Boot session UUID: 8A2AB832-BB84-4A71-BAA2-DF4D02319649

iBoot version: iBoot-11881.81.4

secure boot?: YES

roots installed: 0

Paniclog version: 14

KernelCache slide: 0x0000000018274000

KernelCache base: 0xfffffe001f278000

Kernel slide: 0x000000001827c000

Kernel text base: 0xfffffe001f280000

Kernel text exec slide: 0x0000000019980000

Kernel text exec base: 0xfffffe0020984000

mach_absolute_time: 0x707334a5a

Epoch Time: sec usec

Boot : 0x67e8af35 0x000cfa3e

Sleep : 0x67e8b283 0x0001f790

Wake : 0x67e8b2bb 0x000a8f3c

Calendar: 0x67e8b46a 0x000af9c3

Zone info:

Zone map: 0xfffffe1000090000 - 0xfffffe3000090000

. VM : 0xfffffe1000090000 - 0xfffffe14ccd5c000

. RO : 0xfffffe14ccd5c000 - 0xfffffe16666f4000

. GEN0 : 0xfffffe16666f4000 - 0xfffffe1b333c0000

. GEN1 : 0xfffffe1b333c0000 - 0xfffffe200008c000

. GEN2 : 0xfffffe200008c000 - 0xfffffe24ccd58000

. GEN3 : 0xfffffe24ccd58000 - 0xfffffe2999a24000

. DATA : 0xfffffe2999a24000 - 0xfffffe3000090000

Metadata: 0xfffffe41760b4000 - 0xfffffe417e0b4000

Bitmaps : 0xfffffe417e0b4000 - 0xfffffe4180e7c000

Extra : 0 - 0

TPIDRx_ELy = {1: 0xfffffe1ffff9a7e8 0: 0x0000000000001004 0ro: 0x0000000000000000 }

CORE 0 PVH locks held: None

CORE 1 PVH locks held: None

CORE 2 PVH locks held: None

CORE 3 PVH locks held: None

CORE 4 PVH locks held: None

CORE 5 PVH locks held: None

CORE 9: PC=0xfffffe0020a1aab8, LR=0xfffffe0020a1aab8, FP=0xfffffe3f880a3ed0

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Panicked task 0xfffffe1666794878: 0 pages, 651 threads: pid 0: kernel_task

Panicked thread: 0xfffffe1ffff9a7e8, backtrace: 0xfffffe3f87ca74a0, tid: 121

lr: 0xfffffe00211379b0 fp: 0xfffffe3f87ca7f20

lr: 0xfffffe0020994be8 fp: 0x0000000000000000

Kernel Extensions in backtrace:

com.apple.iokit.IOAccessoryManager(1.0)[64303737-2FD4-399A-A791-8F2B0348B229]@0xfffffe0022d63530->0xfffffe0022e56a13

dependency: com.apple.driver.AppleARMPlatform(1.0.2)[8EA440EC-11DD-3D8A-9D13-

last started kext at 20359050111: com.apple.filesystems.smbfs 6.0 (addr 0xfffffe001fded1d0, size 110987)

loaded kexts:

com.apple.filesystems.smbfs 6.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleTopCaseHIDEventDriver 8420.1

com.apple.driver.AppleBiometricServices 1

com.apple.driver.CoreKDL 1

com.apple.driver.DiskImages.ReadWriteDiskImage 493.0.0

com.apple.driver.DiskImages.UDIFDiskImage 493.0.0

com.apple.driver.DiskImages.RAMBackingStore 493.0.0

com.apple.driver.DiskImages.FileBackingStore 493.0.0

com.apple.driver.AppleUSBDeviceNCM 5.0.0

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.nke.l2tp 1.9

** Stackshot Succeeded ** Bytes Traced 392489 (Uncompressed 1000896) **

MacBook Pro 14″, macOS 15.3

Posted on Mar 29, 2025 8:12 PM

Reply

Answer 1

Mar 30, 2025 7:50 AM in response to Mnajjar96

Whenever you see a report that includes the words "Please file a RADAR" (Apple Developer Bug Report) that tells you the developer expected that condition to happen NEVER.

you need to contact Apple Support and insist that a specialist read your panic report.

Official Apple Support

I will also include my general-purpose debugging recipe below.

Reply

Answer 2

Mar 30, 2025 7:53 AM in response to Mnajjar96

Debugging steps:

Make certain you have applied all available software updates, because no one is willing to debug a problem that might have been seen and solved already.

Then you need to go through the 'regular" steps to eliminate added software as the cause of the problem:

• Run In Safe Mode, where no third-party add-ons are loaded

• create a new "clean" User account, and run with that to eliminate contamination in your regular User account

• run the diagnostic to check for GROSS issues. "no fault found" is not the same as "all is well".

If you are seeing kernel panics, post a panic report. Some panic-reasons suggest a Hardware issue. There is a procedure that can allow you to find those reports to post one. Ask for assistance if you need it.

if you take it to an Apple service provider first, they CAN run their diagnostics, which are a bit more comprehensive than the User diagnostics. In the very small amount of time they are run, “No faults detected” still does not mean “All is Well” but at least there are no detected GROSS problems. Unless they can find a fault, they will return your computer unchanged.

————-

Genius Bar technicians are NOT trained to read panic reports and computer logs. When you present your computer at the Genius Bar with the expectation of a quote to repair it, you must generally meet these criteria:

• your Mac won't do anything

• your Mac fails diagnostics

• your Mac has a problem you can repeatably demonstrate on demand

one other oddball case:

• Apple online support has DIRECTED a Service Provider to replace specific components inside your Mac, such as the mainboard or display. Bring proof, such as case number.

The telephone support people are more likely to work with you. They will insist that you go through the motions to eliminate software issues. But when they get to the end of their list, you should insist on having your problem escalated to a specialist. Specialists are more likely to actually read your panic reports, and to agree this is a problem and DIRECT an Apple service provider to swap things (likely mainboard) for a new one.

Apple support does appreciate what we do as Volunteers here on the forums. They can and should read what has already been posted. Be sure to tell them where they can read it. But they do NOT take our conclusions at face value -- they have their own more rigorous procedures they follow.

You MUST have a Trusted backup before submitting your Mac for service. if the mainboard is swapped out, the boot drive will be swapped out as well, and you will not get your files back.

Reply

Answer 3

g_wolfman

Level 4

3,016 points

Mar 30, 2025 8:52 AM in response to Mnajjar96

As Grant said. Also, IOPortDPDelegate issues suggest the problem is a HW-related failure of some kind, as IOPortDPDelegate manages certain device communication protocols.

Do you have an external monitor connected to your MacBook Pro, by any chance? If so, does the panic still happen if it is not connected?

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