“Cannot Verify Identity. Account recovery is not available because of a server error. Start over and try again.”

Wife has misplaced her phone and we’re trying to log in to “find my iPhone.” I am her recovery contact and we’re tying to log into her account using her Apple ID but need to reset the password, this is the message I am constantly getting when trying to reset her password for her Apple ID.

Does anyone know how to get past this?