Unable to update my billing address on iPhone

I tried opening my billing and shipping address and I fill in my bank details under my credit and debit card ,but it keeps saying pls contact iTunes support for transaction. I don’t know what to do




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iPhone 6s, iOS 14

Posted on Mar 29, 2025 2:32 PM

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Mar 29, 2025 3:22 PM in response to Abigaillovelycra34

Hello Abigaillovelycra34,

A little more detail please. Are you trying to buy something in iTunes? If it is a Movie it needs to be purchased on AppleTV app.

Where are you trying to edit your banking and shipping info? Normally you would do this in Apple Wallet. To add debit and or Credit Card info see the Apple Support link.

Set up Apple Pay in Wallet on iPhone - Apple Support


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Mar 30, 2025 1:36 PM in response to Abigaillovelycra34

Hello Abigaillovelycra34,

Ok then may I suggest clicking on the Apple Support icon below and get an Apple Support person on the line that can walk you through the process. Or click on my link below and then scroll down all most to bottom of page and click on Get Support.

Subscriptions and Billing - Official Apple Support


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Mar 30, 2025 11:07 AM in response to Abigaillovelycra34

First I will Iike to thank u for replying, but the things there is that I open a new iCloud and I need to fill my some kind of payment and shipping form in my iCloud and without it I can’t download any app on my App Store I tried filling it with my bank details and all of that but it is not just working

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Unable to update my billing address on iPhone

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