How do I fix debit card approval and Apple Cash verification issue in Wallet?

Question

Level 1

86 points

How do I fix debit card approval and Apple Cash verification issue in Wallet?

Suddenly can't send money using my debit card in Wallet. My bank has linked the card to Wallet, but the card coming up when requesting sending money shows up as the Apple Cash card rather than my debit card. The debit card shows up as approved in Wallet. I've cleared Safari cache on iPhone, restarted, but can't solve. Keeps asking for verification with driver's license (which I've done 5 times), then message is "unable to verify identification" My debit card shows up in Wallet as approved for payments by my bank.

[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Mar 29, 2025 1:24 PM

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Answer 1

Jeff Donald

Level 8

36,646 points

Mar 29, 2025 1:34 PM in response to we04ndy

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Verify your identity for Apple Card or Apple Cash - Apple Support

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com.

For general information about prepaid accounts, visit cfpb.gov/prepaid.

https://applecash.greendot.com/termsconditions/

Reply

Answer 2

we04ndy Author

Level 1

86 points

Mar 29, 2025 2:53 PM in response to we04ndy

Fixed it, but what a headache.

Iphone 14, reset settings.
Went to System settings to set up Wallet and Apple Pay
Verified Apple Cash and manually entered my address. The same address automatically added was identical, but the automatic address said it wasn't a US address (which it is).
Added the already-added cards with the CVV.
Went to iPad and went through the same process, then all worked. Have no idea what the issue might have been as my debit card had already been linked to Apple Cash.

Reply

Answer 3

Jeff Donald

Level 8

36,646 points

Mar 30, 2025 3:59 AM in response to we04ndy

Glad to hear you resolved the issue and I hope you have a great day.

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How do I fix debit card approval and Apple Cash verification issue in Wallet?