Cannot add boarding passes to walllet

Question

Level 1

17 points

Cannot add boarding passes to walllet

Hello

Help needed please.

I’m flying soon with EasyJet & their app clearly shows the add to apple wallet icon. I tap it & it asks if I want to “add all “ top right corner.

The passes appear in another screen that says “ about wallet” so seems to be correct. I tap “ add all” & the passes disappear off the bottom of the screen.

I go to the iPad settings “ wallet & Apple Pay” my credit cards are there but no passes.

What am I doing wrong ?

Thanks

iPad, iPadOS 18

Posted on Mar 29, 2025 4:51 AM

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Answer 1

Jeff Donald

Level 8

44,574 points

Mar 29, 2025 6:16 AM in response to Waetla

Are you looking in the Wallet app? In your first post, you referred to the Settings app. Are you confusing the two different apps? Settings looks like this,

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Answer 2

Jeff Donald

Level 8

44,574 points

Mar 29, 2025 7:08 AM in response to Waetla

No, Settings is an app. You can change how the Wallet app works by changing settings. You are not in the Wallet app.

Do not open Settings app. You need to look through your various app to find the one like I shared above. Please look at the screenshot below with the Wallet app circled in red.

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Answer 3

Jeff Donald

Level 8

44,574 points

Mar 29, 2025 5:03 AM in response to Waetla

You can’t add tickets, boarding passes to the Settings app. They are added to the electronic wallet, called Apple Wallet, on your iPhone.

iPad lacks the required hardware, NFC or Near Field Communication, to work with the hardware airlines use to validate boarding passes. Do you have an iPhone?

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Answer 4

Waetla Author

Level 1

17 points

Mar 29, 2025 5:58 AM in response to Jeff Donald

Many thanks for the info Jeff.

I wasn’t aware of that , but have now tried on my iPhone with exactly the same result.

It all appears to go well ,the passes are just not in the wallet ( or if they are I can’t find them)

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Answer 5

Jeff Donald

Level 8

44,574 points

Mar 29, 2025 7:20 AM in response to Waetla

I’m glad you have that part sorted out. When it’s time to board, etc. you can double click the Side Button (AKA power button) to display the tickets. You scroll through by swiping up and down. Practice a few times and it gets easier.

You're welcome and I hope you have a great weekend!

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