You’re definitely not alone — this “Not Your Wallet” issue has been affecting a number of folks, especially after certain iOS updates or random disconnections from the MagSafe Wallet (Find My-enabled version). From what you described, it sounds like the wallet itself is still somehow flagged as being “paired” in Apple’s backend, even though it’s been removed from your Find My.
The issue appears to happen once the wallet enters this weird limbo state, local resets (like hard rebooting the iPhone or removing it from Find My) often don’t fully clear the backend association. That’s why your phone still thinks it’s someone else’s wallet — the secure element inside the MagSafe Wallet hasn’t been reset or disassociated properly from Apple’s servers. Only Apple support at a higher tier (a senior advisor or engineering team escalation) can trigger the backend release that actually frees the wallet up.
Ok, with that said, the following is what I recommend you try, and it is based on what others have posted that they has success with:
- Document everything — Screenshots of the “Not Your Wallet” error, timestamps, your support case number, etc.
- Mention that it's been removed from Find My and still shows the error — That’s a key point, as that tells them it’s not a user error and needs escalation to either a senior advisor or the engineering team.
- Ask for a call back instead of staying on hold — if you're using the Apple Support app, choose “Talk to Apple Support Now” and request a call. Sometimes you get better placement that way.
Unfortunately, there’s no local fix once it’s stuck in that state. But once you get to the right support tier, they can deauthorize it from the backend and it should work again immediately.
