How do I stop someone from controlling my iPhone 16 and Apple Account through unauthorized WiFi connections?

I recently purchased an iPhone 16 and started immediately (as soon as I walked out of the store) started having issues! Apple account changed, passwords changed!! I returned to the store 3 different times to get help, but all that the store did, and my carrier did, was send me to an Apple Store for a complete reset and change phone numbers, hoping that this would solve the issue! NOT!! This has happened 11 times! I keep telling them that “someone” is controlling me! My device, my WiFi, Bluetooth, absolutely everything! I am not receiving vital information, about my bank account, (hacked twice! Purchasing Apple and google products) ruined my credit! Even hidd n notifications for an apartment and extremely good jobs! Local law enforcement nothing!!!! “It’s a grey area” meaning no set standards for enforcement! I am literally harassed, recorded, photos, videos, you name it!! My life is not my own!! My carrier recently decided to send a new phone! Set it up fresh and go from there! So we did! That was 2 days ago! And immediately!!!! Everything started happening again!! In 2 days my Apple ID has changed 3 times and passwords! I’m not going there! This person is absolutely not hiding what he’s doing!! It’s like a game!! A competition! Let’s see who can get what they want first! Settings changing right before my eyes!?? I have had enough!!! There are 3 “Managed WiFi” accounts on my phone! Through my carrier, but they won’t even address that issue!? And can’t get rid of them for nothing!!!!! Help!!! Am I just doomed?? This has all been going on since November 16, 2023! And this is not even the half of it!! Any advice!??? Oh by the way Mac Sequoia is all over my searches and settings! Not iPhone!



[Re-Titled by Moderator]

iPhone 16, iOS 18

Posted on Mar 26, 2025 10:27 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Mar 29, 2025 8:55 AM

Nothing in that list is even a minor indication your phone, computer or accounts were compromised. I don't think they have been, to be blunt. But since this is clearly concerning to you, I recommend the following:

  1. Go to your bank and have your online banking account deactivated. Have the ability for online transactions disabled and require a physical card and PIN for all transactions. You will not be able to buy anything online, of course.
  2. Contact the three credit bureaus - Equifax, Experian and Transunion, and have credit freezes put in place. This will prevent any credit-related transactions from taking place unless you unfreeze your credit - no mortgages, property rentals, credit cards, loans or anything involving credit checks.
  3. Stop using smart phones. Have your carrier provide you with a basic phone that supports calling and texting only, plus whatever built-in functions the phone provides. No App Stores, no Apps.
31 replies
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Mar 26, 2025 3:20 PM in response to Lawrence Finch

I am in constant contact with my carrier and if it was them why wouldn’t they just tell me? They actually at one point said that it seemed extremely personal! Between my carrier and Apple this week they sent a new phone for me to set up and try!! It was good for 2 hours! When I woke up the next morning, the phone was literally restarting itself! And right before it shut down the last time there was a message

”UPLOADING_Data_

SIGN_OUR_LAST_DEVICE_RECOVERY_CONTACT__TITLE_

You are about to sign out of your account and erase your last device!!”

I took a screenshot but unfortunately it was lost when the account was deleted!

I do know what to do!!! I do know that I can change ny settings to where I need them to be! There are apps that I have not downloaded on my account and Apple and my carrier are coming up empty handed! I’m willing to try whatever it takes! Because I should not have to be constantly on the phone with either of the two of them for hours at a time!! Because someone had my ESIM turned off! I don’t mess with my phone and settings! But someone surely is!

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Mar 26, 2025 3:30 PM in response to Watisay

So, they sent you a new phone. Then, the next day you get a message asking you to sign out of the old phone - presumably the one that the new one replaced. You need to do this so that the carrier can reset the phone you returned, don't you? Sounds perfectly normal to me.


Which apps have have you got that you have not downloaded?

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Mar 26, 2025 4:44 PM in response to IdrisSeabright

I’m sorry you think that it is unlikely!! It’s very likely! Malicious and downright destroying me! I am a 53 year old woman recently split with my ex! He’s not capable of this, but one of his family members is! It’s almost to the point that I feel like a child! The control not only goes along with the phone but my vehicle! It now has a timer keeping track of me and my Mothers antique flip phone!! We were eating supper the other night and her phone kept going off! I went to hook it up to charge and it had been recording us for an hour and 45 minutes! I don’t know where to go or what to do!!!

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Mar 26, 2025 10:17 PM in response to g_wolfman

I have gone to the police!! Multiple times! With the same reply!!!! “It’s a grey area! When it becomes black and white, which means when cyberstalking laws are clearly defined and become law! There hands are tied! I keep talking about Apple and my carrier because they are actually trying their best to help me! See this is why I didn’t want to come on here! And let my situation be known!! I thought that maybe just maybe I could get some ideas on what to do, and to help figure this out and why after changing phones, and getting new numbers and jumping through every hoop that I possibly can this is still happening and how! I didn’t come here to be ridiculed or made to look crazy or stupid! I came here looking for help! And trust me after every single thing that has happened, I absolutely have evidence!! And that!!! That’s why my carrier and Apple have been supportive to me! I watch the discussions on this site and other sites also, didn’t realize I would be run through the ringer simply trying to ask for help! Appreciate the support and disappointed in the thinkers that believe that this is impossible! Because I can absolutely prove it and ashamed that I should have to! I’m not gonna claim something that isn’t true!!! Apple and Verizon, would not in this lifetime do what they can to support me! Thanks a million!

”Watisay”

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Mar 29, 2025 12:54 AM in response to g_wolfman

Since my last response, I was locked out of my account! But found some interesting new “programs” available on my device!!! I called Apple support and started telling them what they were and where they were coming from!! I wish I could post pictures! So. Tell me now what you think!

The Chromium

Git Repository

Google Open

Freenode

Github Page

Chrome Flags

Chrome Version chrome://version

Codereview chromium.org

Examples of what I found!!!!!

Command Line —use-mobile-user-agent-top-controls-hide-threshold-d=0.5—disable-domain—reliability—order file-memory-optimization—use-mobile-user-agent—enable-pinch——enable—viewpoint—

validate-input-event-stream-enable-long press-dragselection

And it goes on and on!!


CHROME FLAGS

74.0 3729 136

Warning Experimental features ahead! By enabling these features, you could lose browser data, or compromise your security or privacy. Enabled features apply to all users of the browser.


Override software list

override built-in software

Ignore geo blacklist

Disabled


Accelerated 2D canvas

enables the use of the GPI

#diable accelerated 2D canvas

Enabled

Composite render layers borders

Select HW strategies

Tint GL composited content

Show overdraw feedback

Partial swap!!!!


And it just keeps on going! When I talked to Apple support they wanted meme to contact law enforcement! But that’s a joke!! I have reported being hacked, because there has been money has been taken out of my bank account several times! Purchases from Apple and Google! My social security has been compromised! And nobody cares!!! Got any suggestions???

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Mar 29, 2025 3:00 AM in response to Watisay

Watisay wrote:

Since my last response, I was locked out of my account! But found some interesting new “programs” available on my device!!! I called Apple support and started telling them what they were and where they were coming from!! I wish I could post pictures! So. Tell me now what you think!
The Chromium
Git Repository
Google Open
Freenode
Github Page
Chrome Flags
Chrome Version chrome://version
Codereview chromium.org
Examples of what I found!!!!!
Command Line —use-mobile-user-agent-top-controls-hide-threshold-d=0.5—disable-domain—reliability—order file-memory-optimization—use-mobile-user-agent—enable-pinch——enable—viewpoint—
validate-input-event-stream-enable-long press-dragselection
And it goes on and on!!

CHROME FLAGS
74.0 3729 136
Warning Experimental features ahead! By enabling these features, you could lose browser data, or compromise your security or privacy. Enabled features apply to all users of the browser.

Override software list
override built-in software
Ignore geo blacklist
Disabled

Accelerated 2D canvas
enables the use of the GPI
#diable accelerated 2D canvas
Enabled
Composite render layers borders
Select HW strategies
Tint GL composited content
Show overdraw feedback
Partial swap!!!!

And it just keeps on going! When I talked to Apple support they wanted meme to contact law enforcement! But that’s a joke!! I have reported being hacked, because there has been money has been taken out of my bank account several times! Purchases from Apple and Google! My social security has been compromised! And nobody cares!!! Got any suggestions???

Which account were you locked out of? If you were locked out of your Apple account then how did you manage post here. If you were locked out of your iPhone then how did you manage to get back in to find the list of "programs" that you posted here?


You've still not provided details on the WiFi Profiles you are so worried about. Why not?

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Mar 29, 2025 12:40 PM in response to g_wolfman

g_wolfman wrote:

Given that the OP is a 53 year old woman who seems unfamiliar with technology, I put most of that down to a combination of ignorance of the technologies involved and emotional overload from this perceived harassment.

Including the "I returned to the store 3 different times to get help, but all that the store did, and my carrier did, was send me to an Apple Store for a complete reset and change phone numbers, hoping that this would solve the issue! NOT!! This has happened 11 times!"


Apple stores don't change phone numbers, do they? In the case of the OP it would seem that she's had 12 different numbers on this phone. I don't believe that.


"There are 3 “Managed WiFi” accounts on my phone! Through my carrier, but they won’t even address that issue!?" I've asked for screenshots and names but get nothing back - in fact when anyone asks for hard evidence the OP wanders off somewhere else.


Call me suspicious, but here's a little mini-spate of posts like this at the moment - long, rambling, oddly-punctuated, all with wild claims about hackers from posters who don't quite respond to the questions we ask to help them. I'll take that back if the OP posts screenshots of the managed networks and they prove not to be her carriers or if she posts one single bit of verifiable evidence that someone is controlling her phone. Until then, colour me sceptical.



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Mar 29, 2025 1:04 PM in response to Mac Jim ID

I'm in the UK and have never seen any managed networks. There aren't any on my phone. There is, of course, a massive list of every airport, client, train, pub, ... etc., that I've ever used and I'm sure that people can be manipulated to believe that this, among other innocent stuff, is evidence that they are being "hacked".

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Mar 29, 2025 1:15 PM in response to Zurarczurx

Zurarczurx wrote:

I'm in the UK and have never seen any managed networks. There aren't any on my phone. There is, of course, a massive list of every airport, client, train, pub, ... etc., that I've ever used and I'm sure that people can be manipulated to believe that this, among other innocent stuff, is evidence that they are being "hacked".


Managed Wi-Fi networks are common with cellular carriers in the US (and potentially elsewhere), as part of offloading cellular traffic onto carrier Wi-Fi networks.


Virtual network operators (MVNO) can be quite keen on this cellular offload too, particularly if they run other networks such as cable TV networks.


The carrier will load known Wi-Fi networks as part of the carrier settings.


These networks will appear as “managed” networks.


There will be no matching MDM profile loaded, as the Wi-Fi networks are loaded via the selected SIM or eSIM and that carrier’s carrier settings.


In normal circumstances, the Wi-Fi network names will not be deletable by the user (except by removing SIM or eSIM), and will match carrier documentation.


The iPhone itself will not otherwise be managed or supervised.

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Mar 31, 2025 7:51 AM in response to IdrisSeabright

IdrisSeabright wrote:


g_wolfman wrote:

Given that the OP is a 53 year old woman who seems unfamiliar with technology, I put most of that down to a combination of ignorance of the technologies involved and emotional overload from this perceived harassment.
I'm sure you didn't mean this to sound as if you assume older women can't understand technology and are inclined to become emotionally overwrought, but it kinda did sound like that.

Hello~ I must admit …it reads the same for me.


~Katana-San~

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Apr 1, 2025 7:24 AM in response to g_wolfman

g_wolfman wrote:

I was basing my comment on the specifics in the OP's actual posts, not any general assumptions - but of course I apologize if that wasn't apparent and I came across as less than inclusive.

Thank you for that. I've read enough of your posts to know that you didn't mean it to sound that way.


Keep up the good work.

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How do I stop someone from controlling my iPhone 16 and Apple Account through unauthorized WiFi connections?

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