can't log in, can't download anything, neither can i request access to the account because it was "blocked and cannot be used"
all this is happening on a new iphone 15 (my first apple device)
[Re-Titled by Moderator]
iPhone 15
dingle05 wrote:
I see what You mean but I can assure You my Iphone 15 was recently bought by me.
Yes, but from whom? An Apple Store, an authorized Apple reseller? Who? Your avoidance to answer makes your story sound fishy. Not once have you mentioned any contact with Apple. A brand new iPhone purchased from Apple comes with free technical support for one year.
And who did you request the unlock/block from? What reason was given fro the denial. Again, you are being very cagey about answering simple questions.
dingle05 wrote:
I see what You mean but I can assure You my Iphone 15 was recently bought by me.
Yes, but from whom? An Apple Store, an authorized Apple reseller? Who? Your avoidance to answer makes your story sound fishy. Not once have you mentioned any contact with Apple. A brand new iPhone purchased from Apple comes with free technical support for one year.
And who did you request the unlock/block from? What reason was given fro the denial. Again, you are being very cagey about answering simple questions.
Thanks for Your answer, however I saw this page on the Apple support website already, and none of that helped, because it either says it's "blocked and cannot be used" or it says "your account has been locked for security reasons"
I see what You mean but I can assure You my Iphone 15 was recently bought by me.
The issue is not that something doesn't work, even if it doesn't, at first I just forgot my password, then I tried to reset it and failed, then my account got locked, I requested an unlock but my request was denied and my account got blocked. Hope this helps.
I think it should be clear to you by now that we can offer no further help or recommendations. We are all fellow users here, not Apple employees or contractors. If Apple itself has denied your request to unlock/unblock then thats it. You may never be able to use that iPhone. We here have no idea what you did to cause that to happen. Take it back to the authorized reseller and ask them to fix it or give you a refund.
Did you actually read the article? If it's been locked for security reasons, you need to reset your password.
If you can't do that, you need to contact apple support directly.
how can i exactly contact directly?
could you please tell me how do i directly contact apple support?
From where and from whom did you get this “new” iPhone 15?
alright thanks
I don’t know if you tried this but it might be that you entered the password to many times and you should bring it to ur nearest Verizon to get it fixed they can probably help
An authorized Apple reseller in Poland.
I already mentioned that I requested an unlock on the official website.
No reason was given from what I remember.
Why is my new iPhone 15 account blocked and locked for security reasons?
