Transfer of data to new phone

Not sure why you would do that since you can easily transfer the data yourself, but if you've already left your phones with the, along with, presumably, your passcode(s) and password(s), it's a bit late to start being worried about it now. The damage is done.

Hello!

We are merely your fellow users. We can’t do anything to ensure the transfer process goes smoothly, etc. etc. Perhaps you should voice your concerns with them?