iphone 16 pro max caught fire?

Question

iphone 16 pro max caught fire?

I've had my new iphone 16 pro max for less than a week and it literally started smoking while it was charging. The phone started making an alarm and the screen said something about their being moisture in the line. We immediately unplugged it and turned it off. Smoke poured out of the charging port. The charging cable is completely melted where it was plugged in, so I assume the melting plastic from the charger is what caused the moisture alert. Has this happened to anyone else? I'm on the phone now with an agent to get it replaced, but I'm wondering if I even want this model as it is a real fire hazard.

Posted on Mar 23, 2025 4:57 PM

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Answer 1

H1290

Level 5

7,074 points

Mar 23, 2025 5:00 PM in response to mac user in midwest

Hello!

Obviously, don’t use that cable anymore. Take the device in to a Genius Bar asap to have it examined. Take the cable with you, as they might want to see which cable you used. Also take the wall adapter if you used one.

If it started smoking, I wouldn’t trust charging it anymore, until deemed safe to do so by a Genius Bar employee.

Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
Locate Apple Stores & AASP’s: Find a Reseller
iPhone Service & Repair: iPhone Repair and Service - Apple Support

Have a great day!

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Answer 2

Mar 25, 2025 7:43 AM in response to mac user in midwest

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

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iphone 16 pro max caught fire?