I’m trying to set up a debit card on an iPhone 11. I go to Wallet, add card and get sent to settings. Once there, it says to set up face ID & passcode.
When I click on the Set up, nothing happens.
I have a parental control app on the phone, would that interfere with the process?
Thank you!
[Re-Titled by Moderator]
iPhone 11
Does the iPhone have a passcode to unlock it?
You can try setting up Face ID and passcode separately, and then try to set up Wallet.
There should be a separate tab in settings called "Face ID & Passcode". This may also help: Set up Face ID on iPhone - Apple Support. Hope this helps!
Have you followed the steps in the Apple Support article I linked below? Have you called Apple Support and confirmed the age of the child on his Apple Account (formerly Apple ID)?
What is Family Sharing? - Apple Support
Add a family member to your shared subscriptions - Apple Support
What country are you in and how old is the child?
Yes, if you’re using a managed device, it can restrict Apple Wallet, Apple Pay and other secure services.
You need to confirm the child’s age sometimes, especially if the Apple Account was setup before turning 13. If you’ve already confirmed, fine.
The child is mine so I know the age is correct, why would I need to confirm his age when I entered the date of birth? We are in the US, he is 14. We already have family sharing set up. The articles did not address my issue.
The pass code and Face ID are not an option, there’s not a listing for them in Settings.
It’s being blocked as a managed device. You’ll need to work with the parent or guardian controlling your device to modify or remove the restrictions.
I am the parent/guardian. Will I have to remove the parental control app just so my child can have access to the wallet, etc.?
I have also send the issue to the app’s help desk.
Thanks!
I’ll see what the app’s help desk says and if they have any suggestions as well.
Thanks!
We got it figured out. Thank you both for the suggestions! ☺️
You welcome!
What was the solution? I’m sure it might benefit other community members in the future.
Unable to setup Face ID and Passcode when adding debit card to Wallet
