Unable to delete old/duplicate Apple Pay addresses

Question

Level 1

4 points

Unable to delete old/duplicate Apple Pay addresses

I can see this has been called out before. I too am experiencing it.

Duplicate/sometimes incorrect data (email, phone, address) seems to appear in the Wallet section in Settings.

I've tried everything. I delete the duplicate email, 3 minutes later it reappears. Where is this data coming from?

No option to delete on MacOS settings, only through iOS and iPadOS. What a joke of a user experience. I reported this issue back in 2023. Still not resolved.

There is quite evidently a glitch of some kind. I want this escalated to the engineers please. This is not “Apple quality”, an incomplete feature set (no option to delete on Mac).

I created a fresh Apple ID/Account today to test in case my account was somehow corrupted but it isn’t! This is an actual Apple glitch. This needs to be resolved. It may seem minor but for more observant people, this kind of thing is extremely frustrating. There shouldn’t be duplicate data, I don’t need the duplicate data, and you aren’t respecting my choice for what email/phone/address I select.

Please get some people on it!!!

iPad, 18

Posted on Mar 23, 2025 1:28 PM

Reply

Answer 1

Jeff Donald

Level 8

36,376 points

Mar 23, 2025 4:24 PM in response to j2ck

This isn’t Apple Support. I can assure you Apple does not analyze the posts and issues raised here. Apple Support Communities is a user to user public discussion forum. In other words I’m just a guy like you who spends a lot of free time helping other Apple owners.

You abs I can resolve this if you’d like. 😀 It’s nothing complicated. However, bringing up old posts is not helpful and a waste of your time, unless you plan on sharing your newfound knowledge. 😀

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Answer 2

j2ck Author

Level 1

4 points

Mar 23, 2025 2:14 PM in response to j2ck

Some similar tickets. I raised this with Apple Support in December 2023 and was simply ignored. This needs to be looked at. IT IS A BUG.

Wallet & apple pay duplicated Payment det… - Apple Community

Wallet and Apple Pay under system setting… - Apple Community

How to I remove email address from Wallet? - Apple Community

https://www.reddit.com/r/MacOS/comments/17pl9be/wallet_duplicate_email_addressesnumbers/?rdt=38284

https://forums.macrumors.com/threads/removing-duplicate-addresses-from-wallet-apple-pay-settings.2422805/

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Answer 3

Jeff Donald

Level 8

36,376 points

Mar 24, 2025 4:17 PM in response to j2ck

OK, here’s how you do it.

Go to your ME contact card in the Contacts app. Set up a home address and label it home.

Set and address as shipping 1, 2, 3 how many you need. See screen shot below.

Notice the 2 different zip codes.

This is what I get in my address fields.

The path is as follows,

iPhone > Settings > Wallet & Apple Pay > scroll down > Shipping Address > see photo above

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Answer 4

j2ck Author

Level 1

4 points

Mar 24, 2025 4:33 PM in response to Jeff Donald

Thanks! Yup so I have corrected the addresses, it seemed to be due to me not setting the address on the actual Apple Pay card. The main issue I am now facing is the email and phone number fields. There are duplicate entries. I delete one, close the settings app, reopen and the duplicate i just deleted it back and selected despite me selecting the ME card data.

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Answer 5

Jeff Donald

Level 8

36,376 points

Mar 27, 2025 5:21 AM in response to j2ck

I’m doing this mostly from memory. When I get around to setting up my iMac again, I’ll play with this some more. I’ll update this post if I figure something out for you.

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Answer 6

j2ck Author

Level 1

4 points

Mar 24, 2025 10:53 AM in response to Jeff Donald

Hi @jeff 4 devices. Everything else syncs fine. I have ran through diagnostics with Apple numerous times. Nothing is wrong in that area. Also I removed my Apple ID from one device, made a new Apple ID , populated it with some data, the same issue happens which suggests it isn’t a sync issue as that Apple ID was only associated to one device.

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Answer 7

j2ck Author

Level 1

4 points

Mar 24, 2025 10:55 AM in response to Jeff Donald

Ah ok. I guess what I have done whereby escalating it to Apple Support who have escalated it to the engineers is the next best thing. I will keep pushing, they tried to say the other day that it’s not causing you any harm so it’s not that deep but I pushed back and said it just simply shouldn’t be happening. A glitch is a glitch. It needs resolving. I will keep the thread updated based on what I hear back as clearly others are experiencing this. Thanks.

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Answer 8

Jeff Donald

Level 8

36,376 points

Mar 24, 2025 11:11 AM in response to j2ck

Try the settings please,

OK, check these three locations please;

Each card also has an address associated with the account. Please follow this path;

iPhone > Settings > Apple Account (Your Name at top of screen) > Payment & Shipping > tap card to edit > tap Billing address > tap edit (upper right corner of screen) edit necessary changes

iPhone > Settings > Apple Account (Your Name at top of screen) > Payment & Shipping > Shipping Address (edit or delete address

iPhone > Settings > Wallet & Apple Pay > Transaction Defaults (scroll down) > Shipping Address > Edit (upper right corner of screen) > either Enter New Shipping Address, add new address or edit/delete addresses

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Answer 9

j2ck Author

Level 1

4 points

Mar 24, 2025 12:07 PM in response to Jeff Donald

This sadly did not work. I delete the duplicate email. I select the one I want. I force quit settings, reopen, the email is back. Just so odd. Unsure where the data is coming from and even if it duplicated the data, I would expect my selected choice to remain the same. So weird. Do you have any idea where some emails could be hiding?

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Answer 10

j2ck Author

Level 1

4 points

Mar 25, 2025 4:06 PM in response to j2ck

I received a call from Apple Support. My agent said that Apple engineers are aware of the issue (it is a confirmed bug), but simply “don’t know why it’s happening”. He then said “there’s nothing else I can do, you will just have to wait for a software update”.

Fingers crossed it isn’t in 5 years later.

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Answer 11

j2ck Author

Level 1

4 points

Mar 27, 2025 11:35 AM in response to Jeff Donald

Amazing thanks! Such a fascinating glitch. I just signed into my new Apple Account on a Mac and am instantly seeing 3x emails, 2x addresses, all duplicates. Just weird how it adds an extra one on the Mac as the iPad only has 2x emails, and 1x address.

What I would love is a delete button on the Mac lol.

Anyways, thanks again. I look forward to hopefully hearing from you again if you figure something out :)

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Answer 12

Jeff Donald

Level 8

36,376 points

Mar 24, 2025 4:57 PM in response to j2ck

Edit your email addresses in Contacts.

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Answer 13

Jeff Donald

Level 8

36,376 points

Mar 23, 2025 4:15 PM in response to j2ck

How many devices to you have, including iPhones, iPads, Apple Watches and Macs (laptop & desktop)? Are you syncing all their Wallets?

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Answer 14

Jeff Donald

Level 8

36,376 points

Mar 24, 2025 1:01 PM in response to j2ck

Please check your ME contact card in the Apple Contacts app. Make sure the order is correct and the associated name for the address is correct.

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Answer 15

j2ck Author

Level 1

4 points

Mar 24, 2025 1:20 PM in response to Jeff Donald

I have also done that. Everything is the same everywhere. Email, name, address, phone number etc. it’s peculiar. I wonder if you try to reproduce on your Apple device.

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Unable to delete old/duplicate Apple Pay addresses