Booting Issue on My MacBook Air

Question

Level 1

4 points

Booting Issue on My MacBook Air

I am experiencing a booting issue on my MacBook Air (M3 chip). Whenever I shut down or restart, the Apple logo appears, and it loads as expected. However, after the loading completes, I am redirected to the lock screen. As soon as I enter my password, the screen goes off and turns back on immediately.

This happens every time I restart or power on my Mac. I would appreciate your guidance on resolving this issue. Please let me know any troubleshooting steps I can try.

MacBook Model: MacBook Air (M3 chip)

macOS Version: 15.3.2

MacBook Air (M3, 2024)

Posted on Mar 23, 2025 8:56 AM

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Answer 1

John Galt

Level 10

149,994 points

Mar 23, 2025 6:08 PM in response to sanju_000

I understand your Mac starts up to a lock screen. Providing your password causes it to immediately shut down.

Follow the applicable steps in If your Mac doesn't start up all the way - Apple Support.

If you have reason to suspect its firmware is faulty it might be necessary to restore its firmware: How to revive or restore Mac firmware - Apple Support

If none of that helps, contact Apple Support.

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Answer 2

Mar 24, 2025 4:29 AM in response to John Galt

Many thanks John, for your very helpful information

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Booting Issue on My MacBook Air