Why is Apple using a courier for returns instead of the post office?

Why is Apple suddenly decided to use a courier for returns. The last time I did a return, I took it to the post office and the post office handle it. I got another box with a bit with a bag and I had no idea what it was. The communication at Apple gives for these things is leaves a lot to be desired. I actually threw this bag in the bin because I didn’t know what it was. Fortunately my wife advised me what it was and I had to recover it. I believe it’s for my laptop and so the courier can pick it up but it didn’t have an address label. I believe the courier has it is this right?


[Re-Titled by Moderator]

MacBook Air 13″, macOS 15.2

Posted on Mar 18, 2025 3:04 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Mar 18, 2025 4:46 PM

Contact Apple Support. The link is located at the bottom left of this page. We users can not advise you as to why Apple operates a specific way when it comes to shipping processes and package labeling.

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Why is Apple using a courier for returns instead of the post office?

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