MacBook Pro M4 Pro Not Recognizing External Monitor via Thunderbolt (Worked on M1 MacBook Pro)

I’m experiencing an issue with my new MacBook Pro (M4 Pro chip, running macOS ) where it’s not recognizing an external monitor via Thunderbolt. The M4 Pro should support two external displays—one via Thunderbolt at 6K 60Hz and one via HDMI at 4K 144Hz—but I’m unable to get Thunderbolt to work.


Details:


MacBook Model: MacBook Pro with M4 Pro (purchased in Januaru 2025).

Monitor: Alienware 34 Curved QD-OLED (AW3423DW), resolution 3440x1440, with 2x DisplayPort 1.4 and 1x HDMI.

Connection: Thunderbolt port on MacBook to DisplayPort 1.4 on the monitor using a USB-C to DisplayPort cable.

Issue: The AW3423DW is not recognized when connected via Thunderbolt. It works fine via HDMI (3440x1440 at 100Hz), but Thunderbolt connections show no signal, and the display isn’t detected in System Settings > Displays (even after clicking “Detect Displays”).


Key Detail: This exact setup (same cables, same AW3423DW monitor) worked perfectly with my previous M1 MacBook Pro, supporting 3440x1440 via Thunderbolt-to-DisplayPort. The issue only started after switching to the M4 Pro MacBook Pro.


Troubleshooting Tried:

Tested all Thunderbolt ports on the M4 Pro MacBook.

Confirmed the cable supports video output (worked with M1 MacBook Pro).

Swapped with another USB-C to DisplayPort cable (also tested successfully with M1).

Verified the monitor’s DisplayPort input works with other devices.

Updated macOS to the latest version as of March 16, 2025.


Additional Setup: I also have an Alienware AW2723DF (2560x1440) connected via HDMI to the M4 Pro, which works perfectly. The problem is isolated to Thunderbolt connections on the new MacBook.


Given that this setup worked flawlessly with my M1 MacBook Pro, could this be a hardware issue with the M4 Pro’s Thunderbolt ports, a compatibility problem, or a software configuration difference? I’d appreciate your help in diagnosing and resolving this!

MacBook Pro 14″, macOS 15.3

Posted on Mar 16, 2025 9:31 AM

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Mar 18, 2025 4:43 AM in response to jatovarv

I'm in a similar position, not identical but I think the root cause is the same...a setup that used to work perfectly with my M1 Pro MacBook Pro doesn't work with my M4 Pro MacBook Pro. I use 2 external displays at my desk, a Dell 40" Ultrawide 5120 x 2160, and a standard Dell Ultrasharp 24" 1080p.


They both work fine individually, and allow me to select the full range of expected scaling options. However when I connect both together, a few scaling options disappear from the resolution list of the 40" display (unfortunately, my preferred HiDPI resolution among them—3840 x 1620).


Appreciate the problem is different, so this isn't very helpful...but the shared experience being that, this is something that still works just fine with my old M1 Pro MacBook Pro—even if I plug it in and test right now! Very frustrating that this one issue is forcing me to change how I work, on a device which in most other ways is so superior to the M1 Pro version.


I was hoping it would be resolve in an update but months later nothing has changed...

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Mar 18, 2025 8:19 AM in response to jatovarv

These are subtle issues. I do not have a good idea of exactly what these problems might be.


So these are "just some ideas"-- not a standard checklist.


Does your 90 cm cable have the Thunderbolt trademark on the end that plugs into the computer? Was it sold as an ACTIVE cable/adapter?


What we think of as "normal" cable/adapters cables are USB-C cables and passive -- they rely on DisplayPort Alt Mode. This means the computer generates DisplayPort signals DIRECTLY, and packs them inside a USB-C envelope, and the adapter passes the signals along untouched. These are all limited to one meter or less.


There can also be more expensive cables sold as ACTIVE cables. These contain electronics that take the DisplayPort signals provided by the computer, unpack from ThunderBolt of USB-C envelope, repacks then into a DisplayPort envelope, Re-drives the signals with electronics in the cable/adapter, and sends them to the DisplayPort device. If they have a genuine ThunderBolt interface on the computer side, these could be running into obscure issues when interfaced to Thunderbolt-4, which has never seen before in the wild.


In theory, ACTIVE cables might be able to be slightly longer before developing issues due to cable signal deterioration losses.


another possibility: If the cable "pretends" to be a Thunderbolt cable, Thunderbolt signaling is TWICE the speed of USB signaling. This might overwhelm certain adapters, or possibly certain displays.

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Mar 18, 2025 8:13 PM in response to Grant Bennet-Alder

Since I believed i've tried everything except for the cable and I'm not sure on the "trademark" of the cable since I purchased it several years ago, I'll get an active Thunderbolt trademark and hopefully will resolve the issue.


Thanks for the help and I'll inform later on the issue.

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Apr 4, 2025 5:02 PM in response to jatovarv

I have a innocn OLED monitor works great when connected with any cable to a Windows box but,

Both the M1 Mac Air and the M4 Mac Mini I have simply will not display any signal

the screen will cast to the external monitor as the screen on the Air will default to the extended mode

but the screen shows nothing but Blank

had several calls to Apple support with no pertinent info regarding the issue

I am not alone with this issue and Apple Support now acknowledges this is a Known Issue.

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MacBook Pro M4 Pro Not Recognizing External Monitor via Thunderbolt (Worked on M1 MacBook Pro)

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