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Daily Panic Attacks on MacBook Pro M2 (2022)

After 8 years of using my trusty 2015 MacBook Pro I decided to upgrade to an M2 (2022) version. I bought it in 2023. Only months into having it I started getting random panic issues where my screen would go black or the laptop would freeze up and I would have to force shut down. It happened both while connected to peripherals and when used independently. It started happening more frequently so earlier this year I took it to an Apple store where they checked the hardware and said it was fine. I was advised to reinstall my software and restore using Time Machine (which I did). The issues returned soon after, but now they are getting much more frequent (daily or every other day). All software is up to date. I have tweaked my power saving settings (advice I saw on a thread). As a next step I don't know if I should re-install apps one by one or just reinstall all software but not use Time Machine. I was told at the Apple Store that a full re-install without using Time Machine might need to be done if my first re-install didn't solve the issue. I am also not convinced it isn't hardware related. I have 8GB RAM, but lots of Disk Space and I am now regretting not getting more RAM since it isn't upgradable (shame on you Apple!). I think Safari is always open, so it would be the one common app in use during all incidents. I have kept all panic shutdown logs in December.


Any thoughts from this community??


MacBook Pro 13″

Posted on Dec 30, 2024 5:23 AM

Reply
8 replies

Dec 30, 2024 8:15 AM in response to vasselle

I am also not convinced it isn't hardware related.


Nor am I. I have not seen that specific KP on an unmodified Mac that did not require replacing the logic board. In other words I disagree with the Apple store's assessment.


Also for whatever it's worth it's not related to RAM or the lack of it. Bring it back to Apple and tell them it's still not fixed.

Jan 19, 2025 4:52 AM in response to John Galt

Well, it's baaaack. Since getting my MacBook back on January 8th, I've had 3 more panic attacks or freezes, which has resulted in my having to force shut down the machine. I am quickly losing faith in this hardware. I have attached the latest log of the panic attack and would appreciate your thoughts on this John.


I did not use Time Machine to restore my data after I got the MB back. All of the software should be up to date. In one of the freezing situations the ONLY thing I had open was Safari (two tabs) and I was connected to power and no peripherals. What is wrong with this machine???


Jan 5, 2025 4:41 AM in response to John Galt

John,


Thank you so much for your input. I went to my second Apple Store appointment and shared your perspective on the issue. A high level diagnostic again found no issues but they took it in for a stress test. First they found a display issue and replaced that. Next they found a logic board issue and that’s now being replaced. Seems I found that one in a million MacBook that isn’t an apple but rather a lemon. :(


Luckily I purchased Apple Care so it is all being taken care of at no charge.

Jan 19, 2025 6:55 AM in response to vasselle

Nope, that's a different problem.


But yes, it is likely to be a hardware problem.


Debugging steps:

Make certain you have applied all available software updates, because no one is willing to debug a problem that might have been seen and solved already.


Then you need to go through the 'regular' steps to eliminate added software as the cause of the problem:


• Run In Safe Mode, where no third-party add-ons are loaded

• create a new "clean" User account, and run with that to eliminate contamination in your regular User account

• run the diagnostic to check for GROSS issues. "no fault found" is not the same as "all is well".


If you are seeing kernel panics, post a panic report. Some panic-reasons suggest a Hardware issue. There is a procedure that can allow you to find those reports to post one. Ask for assistance if you need it.


The telephone support people are more likely to work with you. They will insist that you go through the motions to eliminate software issues. But when they get to the end of their list, you should insist on having your problem escalated to a specialist. Specialists are more likely to actually read your panic reports, and to agree this is a problem and DIRECT an Apple service provider to swap things (likely mainboard) for a new one.


if you take it to an Apple service provider first, they will likely run diagnostics, report no fault found, and return it to you unchanged. They are generally not trained to read panic reports.


You MUST have a Trusted backup before submitting your Mac for service. if the mainboard is swapped out, the boot drive will be swapped out as well, and you will not get your files back.

Jan 19, 2025 8:14 AM in response to vasselle

Grant Bennet-Alder is right. Different fault, completely unrelated to the other, but still a hardware fault and one that will require replacing its logic board. Again.


What is wrong with this machine???


There is not much more to a Mac other than its logic board. Obviously everything else (display, battery, keyboard, etc) is ok but for whatever reason you have had at least two separate and distinct defective "machines". The answer remains the same: contact Apple, reference their previous repairs and attempts to fix it, and as far as you're concerned nothing has changed. It's broken and you can't use it.


During that time you have been inconvenienced and effectively deprived of using a premium device you reasonably expected to be reliable. After n attempts to fix something (n = a number Apple does not publicly discuss) your concerns will be escalated and given the attention you deserve. I think a polite dose of righteous indignation is appropriate in this particular circumstance, but that's just my opinion. If replacing it with a completely different Mac is out of the question, perhaps you could talk them into a 16 GB version of the same logic board? Just a thought.


Follow Grant Bennet-Alder's recommendations and be sure to reference your previous repair (Apple will have a record of it).

Jan 19, 2025 10:35 AM in response to Grant Bennet-Alder

Thanks for your input Grant. I have only had the MB back for 10 days (starting Jan 8). I have experienced this 3x, the first time being January 10 (2 days after getting it back). I have installed these apps: Pages, Numbers, Keynote, OneNote, iMovie, Zoom, and the drivers for my Canada Pixma printer. I have not used Keynote, OneNote, or iMovie at all. I checked and all of the software is up to date. I didn't even bother with restoring anything from a backup to put on the MB. I've been launching all of my documents from iCloud directly with nothing stored locally. Since my local Apple Store has been dealing with me for the past 6 months about this issue AND they have been very good about everything, I'm going to put faith that they will just agree to do the advanced diagnostic for me to check for additional hardware issues.


When they changed the logic board the first time, I offered to pay extra to get it upgraded to 16GB, but they said that they could only replace like for like.


The biggest disappointment here is that I bought this MB to replace a 2015 one (which was purchased refurbished) and it is THIS one that seems to be the lemon. The 2015 MB (old faithful) is still working great (albeit slow). I'm a very faithful Apple buyer, so hopefully at some point if these issues aren't resolved, they will agree to replace this with a new/newer one.



Daily Panic Attacks on MacBook Pro M2 (2022)

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