Mail practically unusable after 18.2 - is it possible to revert update?

The iOS 18.2 update has now caused me to miss several important emails. The extra steps needed to find messages is a disaster. I have used Apple Mail for many years but for the first time I am now looking for an alternative.


Is it possible to configure Apple Mail to not use the categories introduced in 18.2 or alternatively to roll back the update so that I can have a usable mail app again.


EDITED to ADD


Thanks to Macrumors I have found that you can indeed turn off the Category view by tapping on the three dots in top right and selecting List View. It is a bit of a nuisance as doing it in All mail does not apply to all accounts and you have to apply the change individually to all accounts in your app.


A thought for Apple to ponder - just because you can do something, does not mean you should!

iPhone 14

Posted on Dec 23, 2024 1:44 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Feb 3, 2025 7:44 AM

The display of emails is awful. I do not want the app deciding which messages to display. I want my unread messages displayed in my inbox by date along with new message. Apple has taken a simple application that's worked just fine and made it a nightmare. I've missed several bill payments because apple thinks it knows a better way to display my mail. How can I restore the old settings.


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Feb 11, 2025 7:11 AM in response to cianalas

The new iOS downloaded last night! It’s dreadful!! A complete pain effectively searching for mail that has arrived!! Why change something that doesn’t need changing? As others have said, I want to sort my own mail and not be told what is important or relevant. Now going to see if there is a way of reverting!!!

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Feb 20, 2025 9:49 AM in response to cianalas

Mail is horrible now so tired of Apple messing up stuff that works because they are running out of ideas. Now in Mail I am missing important mail. The mail no longer show you have new mail I hate it they need to really fix this problem immediately.

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Feb 27, 2025 11:11 AM in response to rosewittw

rosewittw wrote:

Its awful. Even in “list view” the icons take so much space that you cannot easily peruse your mail. Too time consuming. I dont even bother looking at email on my phone anymore. Might as well delete the app and go through icloud on the browser.

Why don’t you disable the icons, as explained many time in this thread?

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Mar 3, 2025 1:27 AM in response to cianalas

I am losing a lot of emails since the update to 18.3.1 it would have been nice to have been asked if I wanted this. I have found that emails can be located in certain headings but when I select all mail or revert to list view a lot of emails are lost. I want ALL my emails in one. I don’t want to have to look through every group to find an old email. Apple would have been better designing a proper anti spam function so you can highlight a junk email so you never get it again and leaving the rest alone.

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Mar 7, 2025 1:18 AM in response to Lawrence Finch

I have reverted back to the original list view and as you mentioned elsewhere it has to be done for each individual email account if you have more than one. However, not explained is the missing emails before and after reverting back. I also have outlook express and that’s how I found they were missing or why apple automatically inflicted this on everyone rather than maintaining the default and giving the option to change the email if wanted after others had done the B testing.

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Feb 6, 2025 7:09 AM in response to GolfGod67

GolfGod67 wrote:

Apple the U S Post office thanks you for the last update. You have made mail app so useless that people will go back to paper snail mail as the better more efficient alternative.

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


Does anyone actually test these upgrades before unleashing them on the public?

Apple does in-house alpha testing, developer beta testing and public beta testing. You are always welcome to participate in the public beta testing.

How can we go back?

You can go back to the list view by tapping on the three dots in the upper right corner and selecting it.


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Feb 24, 2025 7:27 AM in response to Wildcat Gary

Wildcat Gary wrote:

Apple just does not get it!! They keep changing things and complicating matters when people are quite used to them. they are not the expert in knowing what we want – get it AppleLeave the **** programs alone and let people rest. It’s time for everybody to rise up and start buying android devices now. Apple does not listen to you. They do whatever they want and they don’t give a **** how it affects people.

Apple doesn't read here in this use-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


I suspect you'll get taken more seriously if you leave out all the asterisks.

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Mar 6, 2025 11:52 AM in response to rob191win

rob191win wrote:

Going one step beyond your answer, I had found that the categories did not accurately assign emails. But I could not find (yet) a way to simply correct that. I can see that this could be a useful feature. But not in the present form....

I agree that the categorization needs to be fixed. Please let Apple know, the best place to suggest something to Apple is here→Product Feedback - Apple

This is a user-to-user forum, with minimal Apple participation. 

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Mail practically unusable after 18.2 - is it possible to revert update?

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