Mail Notifications Broken on iOS 18.2?

Is anyone else having issues with Mail notifications on iOS 18.2? I'm only getting notification badges—no banners or notifications on the lock screen. I've double-checked my settings and even disabled notification categories, but still no luck. Screenshots of my settings are included. Any ideas?

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iPhone 13 Pro Max, iOS 18

Posted on Dec 11, 2024 4:29 PM

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Posted on Dec 12, 2024 7:31 AM

Go to settings-notifications-mail-customize notifications and change under badge count to all unread messages. After this, you should get the notification badge.

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Dec 13, 2024 10:40 AM in response to Symp EL

I am experiencing the same issue only with iOS 18.2 and iPadOS 18.2. I have iCloud, Outlook, and Exchange configured, with notifications set to Lock Screen, Notification Center, and Banners. "Customize Notifications" is set to "All Unread Messages," and all accounts are configured for Alerts and Badges. I’ve also tried "All Mail" and switching to List View in the Mail app.


The badges and banners display as expected when my phone is unlocked. However, when locked, I either sometimes see mail notices in the Notification Center, not at all, or with a delay of several hours. I’ve verified that Notification Center is enabled on the Lock Screen.


I reported this as a bug. It’s frustrating because, as a system engineer, I depend on timely mail notifications to monitor critical application processes.

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Dec 13, 2024 1:59 PM in response to Symp EL

I am having problems with mail on iOS 18.2. I have 3 emails and now only one shows up and no red notification on mail. Has anyone found a way to go back to the old mail? This one is stupid as I will decide which ones to open and delete.

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Jan 12, 2025 4:59 PM in response to Symp EL

I haven’t received new Mail alerts since the iOS 18 update. All notifications/tabs are on, I’ve done an insane amount of troubleshooting, and I’m getting new mail but the only way I know is I have to open my phone and actually look at the app. I’ve deleted and reinstalled the app. I’ve shut down and restarted my phone. Literally everything that I should do and it’s still not working.

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Jan 1, 2025 8:07 AM in response to Symp EL

I have tried all the suggestions and even deleted and reinstalled the app, but it is still not working properly. WHEN IS APPLE GOING TO RELEASE AN UPDATE TO FIX THIS ISSE? The notifications on all my other apps are working fine. This is a very basic function of what an iPhone should do.

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Dec 12, 2024 1:57 PM in response to Symp EL

Had a similar problem only got the vibration, but no banners (and no** lock screen alerts). My fix which got the lockscreen alerts showing was turning on Primary Inbox notifcations to "On", i.e., go into that Primary Inbox sub menu area and turn on Alerts. Mine was off.

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Dec 29, 2024 11:08 PM in response to Symp EL

I have just found a workaround for the issue where even after the notifications remedies are applied, the badge count is still wrong.

I have gone into each inbox (I am running several accounts), selected the "..." menu (top right corner), and selected "List View" instead of the stupid gmail-style categories. This "removes" the weird categories without having to downgrade, and has resolved my problem of incorrect badges to unread emails.

While i have had to do this for each account, this solution works for me (noting I don't love the categories, so i have basically turned them off)

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Jan 6, 2025 4:13 PM in response to Symp EL

This is driving me nuts. In IOS18.2, the unread badges in Mail only shows the priority emails. I’ve gone to settings-notifications-mail-customise notifications and changed under badge count to ‘all unread messages’. It still only shows the priority unread count. I do have multiple inboxes but that shouldn’t matter. I’ve rebooted my iPhone 15 pro and now updated to 18.2.1. I still can’t get the badges to show all unread emails. It’s really annoying. I may need to bin the new category feature and revert to list as I fear missing crucial emails.

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Mail Notifications Broken on iOS 18.2?

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