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Message Delivery Issues after iOS 18.1.1 Update

iPhone 15. After update to iOS 18.1.1 texts won't deliver randomly, calls won't come through, internet browser works intermittently (Safari). I asked Apple Support for help. They had me hard reset the phone. Then the network settings. Then all the settings. Didn't work. Then my phone told me I was no longer signed in to Apple ID and iMessage. I got logged back into those but still the internet would only load pages randomly, some messages will go and some wont to both other iPhone and android users, and when my mom calls me from her iPhone the call drops and then she can't call back. Apple support had me run a device diagnostic which told them all was well. Then they signed off the chat as if that was it because the device is supposedly fine. Here for any ideas. I wish I could go back to 17.



[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Dec 2, 2024 7:59 PM

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Question marked as Top-ranking reply

Posted on Dec 4, 2024 5:11 AM

After my update to iOS 18.1.1, texts won't deliver randomly nor am I receiving texts consistently

30 replies

Dec 4, 2024 6:19 AM in response to Nicibdisney

Short message code messaging?? Yes, this is an 18.1.1 update problem. Please please submit to Apple Support even if you’ve spoken to a tech. I did this yesterday after 2 days of no solution for no short message code messaging. I spoke with my carrier, my financial institutions and Apple. With 2step verifications, it’s a nightmare getting into accounts when you can’t receive the code!! FYI, my husband’s phone is older model with iOS 16, same carrier, same plan, same sim and he still receives short messages.

Dec 5, 2024 6:22 AM in response to Nicibdisney

This has been happening to me. Had an iPhone 12 Pro with the text messages issue, decided to update my phone on cyber Monday, the iPhone 16 pro came in and I set it up and now I’m having the same issues. It’s definitely not my area or signal or carrier because my iPhone 12 worked like a dream prior to this update. Also, my new phone is having the same issues so… ??? Make it make sense.

Dec 13, 2024 7:51 PM in response to Nicibdisney

I’ve had iMessages turn into sms text recently. Since the update I can’t text my husband just by clicking on previous text conversations. It now has decided to start sending my iMessages to his work land line or email that isn’t Apple. I have to type his iPhone number in then choose his number and not those other lines to send a message. Then after he has replied I still have to do the same thing because if I don’t it will send to his work email or landline, every time. I have his iPhone number listed as a favorite but it will still screw around with this. Didn’t have a problem till updated to 18.1.1.


husband’s phone has erased numbers and text conversations since update. Both of us having problems since 18.1. Update

Jan 13, 2025 9:54 PM in response to Nicibdisney

I was having a problem similar to this, and it was very chaotic. One of my contacts got messed up where iOS would inexplicably send messages sometimes over iMessage to their email account (which it wasn't supposed to do), sometimes over RCS to their phone number (which it was supposed to do), and then sometimes over SMS, presumably when RCS would fail.

Then when I removed the email from their contact in the hopes that it would stick to RCS, but instead it divided up the messages into multiple chats, as though the email were still sometimes linked to the contact, but sometimes not. Sometimes my texts would go through, sometimes not. Sometimes I'd receive their text messages, sometimes not. Sometimes there'd be this phantom chat, or just an entire duplicate of certain parts of the conversation. Sometimes the incoming texts would appear as though they were also being sent to the email as well, even though that is definitely not the case.

I tried restarting my phone, deleting the phantom chats, deleting their contact all together, updating my phone software, but to no avail. I have my texts ported over to my MacBook and my iPad as well, and these problems existed over there too. Finally I reset my network settings, and thus far it seems to be working.

I have no idea what triggered this to happen. In the meantime I'm not adding their email to their contact in case that has something to do with it. None of this ever happened before updating to iOS 18.x and starting to text with RCS.

I know others were saying that it could be a carrier problem, not an iOS problem, but based upon my observations here and my limited understanding of RCS, I'd be more inclined to think that this was and iOS problem. Especially considering the phantom messages and the fact that now that it's fixed, my iPad conversation appears normal (the only device I didn't delete my conversation history on). But what do I know?

Dec 2, 2024 8:16 PM in response to Nicibdisney

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.


Remember, the right question often leads to the solution!



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...


Jan 19, 2025 11:39 AM in response to c_carmody314

UPDATE: It didn't stay working, so I called apple tech support. The first two people couldn't help, one couldn't even understand the problem and the other was having her own technical problems. But then I spoke to Craig, a senior technical support advisor who was extremely patient and helpful!! He walked me through resetting numerous settings just to be extremely thorough, and this has seemed promising. It's now been over 5 days without a problem, and while I'm aware that it could come back, this is the best solution I know of.


I don't remember the exact order of steps he had me follow, but this should be pretty close.

  1. I deleted the contact from my phone and all apple devices. I also permanently deleted the contact from my email account too.
  2. Turned off iMessages. Also turned off messages in iCloud on all my devices.
  3. Deleted, and the permanently deleted all conversations with the contact in question on all my devices.
  4. Reset my network settings, and restarted all my devices.
  5. There may have been one or two other small things that we did as well just in case, but I can't remember what those were. Or that may have just been seeing what my settings were.
  6. Undid everything (except for deleting the conversations, those are just lost). It took a good 25 minutes for my text to re-sync to my other iCloud devices, so really hoping I don't have to go through that again.

Dec 8, 2024 8:25 AM in response to Nicibdisney

SOS APPLE!!!!! Just traded in my iPhone 11 for iPhone 16 with 18.1.1 and not getting texts, and can’t use ‘share my location’ with my sons (both iPhone users). If anyone has a fix, please share - I will be SO grateful! Went to Verizon store where they did the trade-in, they tried everything and cannot fix. Getting message ‘syncing with iCloud Paused’ since I got the phone - tried resetting, have plenty of storage left, turned on/off iMessaging - this is a HUGE issue. Missed several critical work texts, and it’s essential that I have location sharing for work. Also, can’t send texts to some contacts now that I use on a daily basis for 10 years - had to try using SMS and sketchy results. This is an urgent issue - really hope Apple deals with it ASAP! PS not having any issues with my iPad that I DID NOT UPDATE TO 18.1.1 so this is definitely a software glitch.

Dec 10, 2024 6:57 AM in response to dmacevoy

Update: Problem solved after 3 more visits to the Verizon store techs who did the trade-in. Still glitchy issues with autocorrect (both off and on) while texting, but phone service restored, 'share location' restored, and I believe iClould has resumed updating. Techs didn't tell me what the exact issue was, but I believe it's related to the new native (non-removable) SIM 'card' that wasn't recognizing the new phone as my number. Here are some of the notifications I was receiving before the fix in case anyone else encounters the same thing:


'Cellular Plan No Longer Available Do you want to update the contacts that were using this line to use your "Primary" line?'


'Last Line No Longer Available Do you want to call using your remaining line?'


'iCloud updates paused' (with iCloud update setting ON)


I was also signed out of all apps that required passwords

Face ID did not recognize me

Could not use 'Share My Location'


Big thanks to this thread community for being here & caring!

Message Delivery Issues after iOS 18.1.1 Update

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