i updated my software to 18.1.1 and now my centurylink email doesn’t connect. I did the usuals…power off, airplane mode, deleted account multiple times it would connect the initial adding account back but stop again saying not responding?!? How can I fix this?
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
I finally got my Centurylink and iCloud emails to download again!! I did two things, just variations on what we have all tried before. Don't know if one or the combination of the two did it, but it worked this time for me. First, I did a hard reset on the phone (tap volume up key, tap volume down key, then hold in right side button until screen goes black and apple reappears. Then I deleted the mail ap from the phone and reinstalled a new one from the ap store.
A short time later, emails started downloading. Hope this works for you.
I finally got my Centurylink and iCloud emails to download again!! I did two things, just variations on what we have all tried before. Don't know if one or the combination of the two did it, but it worked this time for me. First, I did a hard reset on the phone (tap volume up key, tap volume down key, then hold in right side button until screen goes black and apple reappears. Then I deleted the mail ap from the phone and reinstalled a new one from the ap store.
A short time later, emails started downloading. Hope this works for you.
After a day of frustration, centurytel emails still aren't working on 3 apple (iOS) devices when they were all working just fine prior to 18.1.1. I've updated to 18.2 - no change. I deleted the mail application, did a forced restart, re-entered the data and the emails from the account appeared but since then the account refuses to update. I've tried settings for IMAP - no change. I've tried settings for POP - no change. All settings were from the centurylink website and from comments above. For whatever reason, centurytel email servers just don't want to play with iOS. Yes, the password is fine as I can look up all email via webmail. If anyone found any other proven solution, I beg you for it!
I saw where someone said it could be the 18.1 update doesn’t recognize the server using the IMAP address and that it responds to POP3 server, but I don’t know how that “works”!
[Edited by Moderator]
Prpd66 wrote:
If I do a hard reset on my phone, does that wipe out all of my information? Also, if I delete the Mail app and reinstall it, does that wipe out all of my information?
What GraniteRiver suggested is actually called a Force Restart, not a Hard Reset. It doesn’t wipe out any information. Neither does deleting the Mail app and reinstalling it, because email is not “contained” in the Mail app; the app is just a “window” into the Mail database, which is separate from the app.
Force restart:
then
then
The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.
This is also what CenturyLink wrote me on the support chat. They said they don't fix third-party software. I can log into their web site and read my mail there, not ideal, but a work around.
I've done all this and it works for a day or 2 then back to error messages. Still frustrated.
What did CenturyLink say when you contacted them about your CenturyLink email not working?
My wife’s phone went through the 18.3 update and now she does not receive any CenturyLink emails. Can someone remind me how to reinstall CenturyLink as a POP account not IMAP on the iPhone? We tried removing and reinstalling, but it automatically installs as IMAP.
I have iOS 18.3.2. The advice about forcing mail to set up your Embarq mail account as POP3 still works. Set up as IMAP accessing my account through the mail app was spotty at best. I deleted the info and forced iPhone to set it up as a POP3 account and instantly connected and downloaded mail and it continues to download mail.
This is a very old tip→Forcing creation of a POP or IMAP email account | Communities
If you have a problem with it let me know and I will try to update it.
BTW, Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. VPN frequently needs to be reinstalled after an update.
The easiest way to do it (assuming the email account is of type IMAP and not POP:
iOS will then ask the ISP for the needed settings and fill them in
I cannot receive emails, IMAP failure after updating Apple IOS-18.1. Message says server not responding. Provider centurylink says this is a widespread problem after above IOS update?
Yes Rosier, my Mom is reporting now that her CenturyLink email connection is sporadic too. Better than never working I suppose. I will need to check to see if she has updated to 18.2.
Did you check with your email provider for 2 factor authentication requirements? Many email providers require a different password when using email access that is via their website or not an app that they directly maintain. This is called an “app-specific” password.
I feel your pain. Force restart and reinstalling the Mail ap fixed mine for a month but it went back to not downloading two days ago. I did the force restart and reinstall again this morning and it is working for now, anyway.
Good luck to all the happy Centurylink customers.
CenturyLink email stopped connecting after 18.1.1 update
