after changing region, I was charged twice by both regions

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Level 1

4 points

after changing region, I was charged twice by both regions

I subscribed youtube premium. Flew to another country, so my subscription in my native country rejected. So I tried changing the region. Hoping one charge would be executed.

It turned out, I was charged at the second region, but have two apple accounts pending on Youtube. I contacted Youtube and Apple Support to report the problem. At the end, I could swap back to my native country region, but have been charged twice and refund request (of 2nd region) was rejected.

I try to find support chat again. Can't find it. Now I do not know what to do next. Will I be charged double next month? I do not know. Feel like cancelling everything if I could

Posted on Nov 24, 2024 8:03 PM

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Answer 1

suezy277

Level 1

14 points

Nov 24, 2024 8:30 PM in response to suezy277

You can also access your subscriptions doing this.

Open 'Settings'

Click on your profile name to access the 'Personal Information' and

'Sign-In & Security' and sign into the Apple ID with the issue.

From the same section will be;

'Payment & Shipping' where you can check the payment methods are accurate.

Under that section is;

'Subscriptions' and in there will be the history of the Apps you opted to pay for, including the free trial Apps and the dates of the cancellation and the expiration date of all the current and expired Apps listed under the same Apple ID.

If you have two active Apple ID'S you are reliant upon you will need to go into the App Store and get the unique order number in order to differentiate.

Option 3 is to download the 'Apple Support' App and sign in to access 'Support Tools' & in there is the 'manage subscriptions' which is just another redirect to the same place.

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Answer 2

suezy277

Level 1

14 points

Nov 24, 2024 8:11 PM in response to thaneeya48

Open App Store and cancel the subscription with the issue it or click the below link to begin the cancellation process. From there you can also request the App Developer to refund the duplicate payment.

[https://apps.apple.com/account/subscriptions]

If the developer didn't help,

next would be to request the refund from Apple using the below link.

You will need the order number to start this process, so write it down when you are in your App Store Subscription section.

https://reportaproblem.apple.com/?s=15

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