It is your drive. This section of the report:
Drives:
disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 121.12 GB
disk2 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes)
disk2s2 - Preboot (APFS) [APFS Preboot] (24 MB used)
disk2s3 - Recovery (APFS) [Recovery] (519 MB used)
disk2s4 - VM (APFS) [APFS VM] (2.15 GB used)
disk2s5 - j***y (APFS) (15.23 GB used)
disk2s6 - Update (APFS) (668 KB used)
disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [APFS Container] 2.00 TB
disk3 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes)
disk3s1 (APFS) [APFS Container] (15.43 GB used)
disk3s1s1 - H********e (APFS) [APFS Snapshot] (15.43 GB used)
disk3s2 - Preboot (APFS) [APFS Preboot] (401 MB used)
disk3s3 - Recovery (APFS) [Recovery] (1.12 GB used)
disk3s4 - VM (APFS) [APFS VM] (18.25 GB used)
disk3s5 - H********** - Data (APFS) [APFS Virtual drive] (1.22 TB used)
disk3s6 - Update (APFS) (4 MB used)
shows your computer shipped with Apple's Fusion Drive system, which consists of a small SSD linked by software to a larger mechanical mech hard drive. Your two drive components have lost that link with each other. If Fusion is working, both sections of the drive description will contain the word "Fusion." It's not present in your report.
Based on the drive speeds in the report, you are running off the much slower mech drive:
Performance:
System Load: 1.55 (1 min ago) 1.56 (5 min ago) 1.69 (15 min ago)
Nominal I/O usage: 1.04 MB/s
File system: 36.56 seconds
Write speed: 102 MB/s ⚠️
Read speed: 136 MB/s ⚠️
For a healthy Fusion drive, those speeds should be Writes between 600 and 900MB/sec and Reads over 1300 MB/sec. You Fusion drive is "split."
—What to do: First evict the junkware from your computer, including App Cleaner. macOS, cat-like, cleans itself and has for nearly a quarter-century. It needs no help licking itself. You also have pieces of Norton. Must go.
As D.I Johnson wisely observes, adding RAM can't fix sick storage. The best of all worlds is to get the Fusion system again working up to its potential.Once the background clutter is evicted, see this Apple Article:
How to fix a split Fusion Drive - Apple Support
Would an external SSD help? Marginally, IMHO, based on your current drive scores, but not like getting the Fusion working. If one of the Fusion components has failed, the external SSD remains an option to get a little more use out of this computer without a significant parts replacement effort.
An SATA 6GB SSD in a USB3 enclosure set as the boot volume will post write/read spesds of about 400MB/sec. Yes better, but let's get that sick Fusion drive to the ER first before going external.
Once the Fusion drive is working we can revisit some other issues that might help.