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When watching videos on YouTube or Netflix my screen just randomly turns black then slowly fades back to normal

when I watch YouTube, Netflix or just any video on my iPad Pro, the screen randomly turns black then fades back to the video I was watching. It also does it multiple times while watching the same video. No the creator of the video did not intentionally edit it in to turn the screen black and fade back, every time it turns black and fades to normal its in a different point in the video. I have had this issue since 2 weeks ago. Is this an issue with my device and if it is how can I fix this?

iPad Pro, iPadOS 18

Posted on Nov 19, 2024 4:51 AM

Reply
1 reply

Nov 19, 2024 5:47 AM in response to Rewesh08

Try deleting and then reinstalling the YouTube App.


If your iPad is still not operating as expected, begin with a forced-restart - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

When watching videos on YouTube or Netflix my screen just randomly turns black then slowly fades back to normal

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