You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Images in notes now not viewable

Hi all!

I have a major issue with my notes. I have screenshots of recipes etc but more importantly, irreplaceable photos of loved ones/memories. They were viewable before but now they state ‘Unsupported file format’. Why has this happened? They are only screenshots/images. Not large files etc.

Can someone help please, I would be so grateful!

iPhone 12 Pro, iOS 18

Posted on Nov 18, 2024 3:35 AM

Reply
4 replies

Nov 18, 2024 6:29 AM in response to jimmygibbo22

What file format where you using?


This is what I could find out for formats that are allowed on iCloud


Your photos and videos are stored in iCloud in their original formats at full resolution. This includes HEIF, JPEG, RAW, PNG, GIF, TIFF, HEVC, and MP4 as well as special formats you capture with your iPhone or iPad, like slo-mo, time-lapse, 4K videos, and Live Photos.

Images in notes now not viewable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.