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My apple ID is from the US, and I am currently in Italy. I bought the AirPods Pro 2 in Germany. Firmware 7B21. iPhone is on 18.1. Neither the hearing test nor the assistance functions show up. I did a hearing test with MIMI and it shows up in the Health app. But it does not translate to the AirPods Pro 2. What can I do to access this function?
AirPods Pro (2nd generation)
Hi casuarinas,
welcome to the Apple (user-to-user) Community.
Re: My apple ID is from the US, and I am currently in Italy. I bought the AirPods Pro 2 in Germany.
Some Hearing Health features are not currently available in every region.
See: Countries or regions where the Hearing Aid feature is available
(NB: three separate feature lists) AirPods Pro 2 - Hearing Health Feature Availability - Apple
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Re: AirPods Pro 2 not showing Hearing Assistance function
Apple Support's online video may be helpful:
https://www.youtube.com/watch?v=Q5noO6dnGBs
Apple Support also provides helpful "how-to" articles:
Use the Hearing Aid feature on your AirPods Pro 2 - Apple Support
Take a Hearing Test with AirPods Pro 2 - Apple Support
This feature is only available in the United States and Canada.
Use Hearing Protection with your AirPods Pro 2 - Apple Support
Apple's Hearing health website: AirPods Pro 2 - Hearing Health - Apple
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Other info. if needed: Seems Apple's "Headphone Accommodations" works with AirPods Pro:
Customize headphone audio levels on your iPhone or iPad - Apple Support
Overview: Apple's Accessibility features for hearing on iPhone - Apple Support
For Apple phone numbers around the world:
See: Contact Apple for support and service - Apple Support
All the best :-)
Italy doesn’t have approval for the use of the AirPods as hearing aids if you have IOS 18.1.
If you have another Apple device that is running older than IOS 18.1 you can use Headphone Accommodations to set them up. If you have a different device have a look on YouTube. There are loads of videos explaining how to set them up but NOT with 18.1 or newer.
AirPods Pro 2 not showing Hearing Assistance function
