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I ordered total AV from an ad that said 1.99 per month. When I used my card it billed me 3 times $19.00, then another for $38. And a third for 34. Here are copies plus I got scammed. Is this legit or not
[Edited by Moderator]
iPad mini 6, iPadOS 18
This is an issue you need to take up with Total Security. Since we cannot see what you actually ordered, or thought you ordered, we have no way of knowing whether this was a mistake on your part or a mistake or scam on the part of Total. It's not an Apple issue.
But I will tell you that any "antivirus" on an iPad or iPhone is totally unnecessary. No such app can do anything useful to protect your iPad, which due to how the OS is constructed not only cannot be effectively scanned for malware is extremely difficult to infect in the first place. VPNs, as shown on the invoice, are also largely useless unless mandated by your company or school. So I would recommend that if they have any sort of return/cancellation policy that you just cancel since you'll be paying for something largely if not completely useless.
Regards.
This is an issue you need to take up with Total Security. Since we cannot see what you actually ordered, or thought you ordered, we have no way of knowing whether this was a mistake on your part or a mistake or scam on the part of Total. It's not an Apple issue.
But I will tell you that any "antivirus" on an iPad or iPhone is totally unnecessary. No such app can do anything useful to protect your iPad, which due to how the OS is constructed not only cannot be effectively scanned for malware is extremely difficult to infect in the first place. VPNs, as shown on the invoice, are also largely useless unless mandated by your company or school. So I would recommend that if they have any sort of return/cancellation policy that you just cancel since you'll be paying for something largely if not completely useless.
Regards.
There are no true Antivirus Products available for iOS/iPadOS. Those that claim to provide AV protection are little more than “snake oil”, have negligible (if any benefit) and for Apple devices should generally be avoided. Very often, Apps of this nature introduce more issues than added benefit.
Unlike traditional Operating Systems with which you may be familiar, iOS/iPadOS uses a sandboxed security architecture. As such, Apps cannot access any data outside of their own sandbox - and cannot access the storage and resources of other Apps. As such, it is impossible for an Anti-Virus App to scan the filesystem.
As for receiving multiple invoices, did you purchase/subscribe to TotalAV by paying through the Apple App Store - or instead directly with TotalAV via a website or from within the App?
If purchased via the Apple App Store, Apple may be able to help:
Request a refund for apps or content that you bought from Apple - Apple Support
Otherwise, if you provided your Credit Card details via a website or within the App, Apple will be unable to offer any assistance in cancelling any charges. In this situation, you will need to seek assistance from the Credit Card issuer.
You're very welcome. I'm delighted that you have managed to obtain a refund.
Thank you very much for your help.
Can you delete the copies I sent of bills, my attachments. I tried but it won’t work. Did I do something wrong?
I got my refunds, it took time but I didn’t go thru Apple. Next time I know, 😊 Thanks
Thank you for your help. I am getting my money refunded. It was a timely process but it’s over now. Thanks again
Thank you for helping me with my privacy.
Is Total AV Safe for iPad mini 6 OS 18
