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I have had this Photos app message in the “Peoples” section for months

2020 iMac i9 4TB

Sonoma 14.7.1

Photos App Ver 9.0


In the Photos App I have had this message in the "Peoples" section for months. Library has 85K photos and 6K videos. I thought that after a couple weeks it would disappear but it hasn't. The last time I added anything to the library was 3 months ago.


The Photos App is on the internal 4TB drive and I do not have any external drives connected to the iMac.


Any suggestions wold be appreciated!



[Re-Titled by Moderator]



iMac 27″

Posted on Nov 15, 2024 11:48 AM

Reply
3 replies

Nov 17, 2024 7:22 AM in response to mindqust

mindqust wrote: … léonie & Richard.Taylor you have helped me in the past with some problems maybe you have a thought.

Well, it looks like I have to have a thought even if I have no idea!


Seriously, since I don't know what's causing this, if I were you, I'd try these things to see if I could narrow it down:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 


Those are the easiest things to try. Then try these:

  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon.
  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening. So try these things, and maybe léonie will have better ideas.

I have had this Photos app message in the “Peoples” section for months

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