You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Some Apple Health data canceled after switching to new iPhone

In the afternoon of the 30th of October I switched from my old iPhone 12 mini to the new iPhone 16. I have been using for more than 2 years the app Lifesum, which stores nutrition data to Apple Health. It's the only nutrition data app I have and it synchronizes only with Apple Health.

The Lifesum app has been correctly transferred to the new iPhone, too, together with all Apple Health values of the last 2+ years.

There was one big exception: the nutrition data, whose only data source is the Lifesum app, were actually completely deleted for all days before the 30th of October. This means that my Apple Health app lost the nutrition data both on the old and on the new iPhone.

Just one week before I exported some nutrition averages on a spreadsheet, so I am sure that all historical nutrition data were there before.


Lifesum on the new iPhone still contains all my data of the last 802 days, however they are not synchronized for the period before the switch of iPhone (mid-day of the 30th of October).


Can you please help me understand how that was possible and if I have any chance to recover the old data?a


iPhone 16, iOS 18

Posted on Nov 15, 2024 8:27 AM

Reply

There are no replies.

Some Apple Health data canceled after switching to new iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.