Investigation Request – iPhone 7 Plus Battery Safety

Question

Investigation Request – iPhone 7 Plus Battery Safety

On November 15, 2024, my iPhone 7 Plus, given to my mother, caught fire after just 30 minutes of charging. Thankfully, she was nearby to put out the flames, averting a larger fire. This incident has raised serious safety concerns, especially as I travel frequently and charge my phone during flights. A similar issue could pose a risk to personal and public safety. I request Apple and relevant authorities to investigate this matter. I have the damaged device available for inspection. You can reach me at ad***********at)gmail.com

[Edited by Moderator]

iPhone 11 Pro, iOS 18

Posted on Nov 14, 2024 10:52 PM

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Answer 1

Alancito

Level 7

28,307 points

Nov 15, 2024 1:53 AM in response to dr_raju_thapa

dr_raju_thapa ~ Apple isn't here in these user-to-user communities, instead:

Contact Apple for support and service

And if the battery of the iPhone 7 Plus had been replaced, make sure it was done by a qualified technician using a genuine iPhone battery — as nongenuine batteries can cause fires:

About genuine iPhone batteries

Repair Provider Verification - Official Apple Support

...Found by searching Apple's Knowledge Base.

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Answer 2

Nov 18, 2024 9:17 AM in response to dr_raju_thapa

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

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