MacBook Pro M4 with thunderbolt 5 and portable monitor

I just bought the new M4 pro with thunderbolt 5, but looks like it doesn't work with any portable monitors. I tried 3 of them using only one cable for both power and signal #portable. It only works if you power up the monitor then the power pass through it and then it can charge the laptop too.


Anyone experienced the same issue or if you have a similar setup can you check to see if is not just me? I also went to the Apple Store to check with a range of M* macs and looks like the only one with this issue is the M4pro w/ tb 5 (tested using both thunderbolt 4&5 cables)


I called the support but they just pass me around for 1h until they hang up eventually without saying goodbye :).


Just want to know if this is software fixable or a hardware issue as I do use this nomad setup quite often.


Thanks.



MacBook Pro 14″

Posted on Nov 14, 2024 7:35 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jan 16, 2025 9:53 AM

Dear Apple, as loyal users we need an official solution or at least an answer from the support and engineers team, we're getting tired of asking for simple fixes like this one.

From a user perspective who mostly uses Macbooks as an option for portable computers with as many cables as possible, we're not requesting something crazy, we're just asking for you to make something work as it used to work since the first M1 chips.

It's so disappointing to see a portable monitor working in an M1 MBP but not in the latest version of your hardware. I know I speak on behalf of many global users, especially on M4 PRO and M4 MAX chips.

Please, treat this issue, and this request with all the respect your users deserve.

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Nov 16, 2024 10:22 AM in response to BigSnuffy

if your display connects as a Thunderbolt device, it may not support obtaining power from the Mac.


if you display connects as a USB device, it may support being powered by the Mac's Bus power


I have lost track of what your fundamental question is through all of this.

¿could you lay out the case again, and what you are trying to determine?

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Nov 16, 2024 10:44 AM in response to Grant Bennet-Alder

Sorry for the confusion Grant, I seemed to have hijacked dragos's original post with my own different one.


I was just wondering why my M4 Pro Mac mini can't do what my M2 Pro Mac mini does, i.e. power the same 15 inch portable monitor on its own without requiring external power, I'm using the same cable on both. Could it be something to do with the Thunderbolt 5 port.

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Nov 16, 2024 12:27 PM in response to Grant Bennet-Alder

Grant I recently purchased a MB Pro 16 M4 with a Max chip. I was under the belief that Thunderbolt 5 was a standard for this configuration. However, the hardware listed on the machine delivered shows all three ports as Thunderbolt 4. Went to Apple Store to look and all of their M4 Max and Pro units also showed Thunderbolt 4.


Have you seen this elsewhere? Has anyone purchased a machine that shows a Thunderbolt 5 in the hardware overview?


Please advise. Thank you.

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Nov 16, 2024 12:44 PM in response to dragos-florin

Thunderbolt-5 only shows as available on the 7 port models, which are the 14" and 16" models.

The 13" and 15" model only show Thunderbolt 4 on Apple's website.

Use a 20" ruler or tape measure and take it to the screen diagonally to figure out its actual measurement.

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Nov 16, 2024 2:17 PM in response to DougB851

https://www.tomsguide.com/computing/thunderbolt-5-vs-thunderbolt-4


The true lithmous is the amount of charge your Mac gets when hooked up with a 240W charger.


If they only get significantly less, then there is something to be said about that. Both Dell and HP have CAD/GIS laptops that uses two Thunderbolt ports together to achieve higher wattage. It sounds like from the spec, thunderbolt 5 seaks to offer that without the extra cable.

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Nov 16, 2024 5:00 PM in response to dragos-florin

USB-C Power Delivery provides a mechanism to negotiate the delivery of power in either direction.


It doesn’t mandate that devices be willing to provide power, though. It only provides a negotiation mechanism and a standard for power delivery for those that do want to provide it.


You seem to be confusing your desire to power a display off the MBP’s battery for a standards based mandate that the MBP must provide that power. And you keep refusing to help people with any specifics that might help someone to figure out what is the case.

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Nov 17, 2024 7:14 AM in response to dragos-florin

dragos-florin wrote:

Both laptops offer or the monitor accepts at the highest ~ 12W/5A


That photo shows a voltage of 4.84V and a current of 2.48A for a power level of 12W.


That almost sounds like Power Delivery negotiations failed, and the monitor is trying to draw traditional 5V power on the assumption that the USB-C cable can support 5V @ 3A (15W).


(Note that USB-C Power Delivery requires the use of cables that have embedded chips to tell the two sides that it is safe to transmit >5V and >15W of power. If in the process of measuring power, you changed out a PD-complaint cable for non-PD-compliant cabling, that may have forced a fallback to traditional USB power that would prevent you from measuring what you were trying to measure.)


This StackExchange Electrical Engineering thread says that according to USB specifications, "the 5V is supposed to be +-5% under load, which translates to 4.75V to 5.25V." If that's true, the 4.84V is within normal variance for 5V power. But this doesn't sound like the "higher voltage" power that the monitor manual talks about in Chapter 3, or the "at least 15W power supply" that the monitor manual talks about in Chapter 6.

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Nov 17, 2024 9:12 AM in response to dragos-florin

Computer problems often have MANY moving parts, and very, very, very, often the actual causes are things that were NOT on your original suspects list.


For example, many display problems today are caused by cables that are perfectly good, but are not up to a high enough standard to do the jobs they are being asked to do.


You keep telling readers you tried multiple displays and all must be unsupported and therefore Macs are defective.


But to help you, we need to be able to replicate at least the specs of what you are using, and make certain it is all reasonable and there are no obvious distractions provided by any assumption or experimental setup error or mistakes you might be making.


We keep asking you to please do your due diligence and report to us the EXACT experiment setup you are using, in complete detail, including:


• EXACTLY what make& model display you care about (so we can look up its specs and be certain it should be expected to work in these circumstances)


• EXACTLY what cables and adapters, including whether they are certified, or have Trademarks on them, and about HOW LONG they are. (Some are known to not be adequate.)


• EXACTLY what is connected to what, and if the problem persists after a Restart if you do not change ANY cables.

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Nov 19, 2024 11:29 AM in response to ToddGeorgeKelly

You have nothing that requires or can use Thunderbolt anything, and certainly not Thunderbolt-5. You paid dearly for that ThunderBolt-5 cable, and it seems to be a complete distraction in every way.


I recommend you try using a simple USB-C cable one meter or shorter, and see if that allows it to run the way you expect.

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Nov 19, 2024 12:21 PM in response to ToddGeorgeKelly

ToddGeorgeKelly wrote:

every single one of my cables works with thunderbolt four on the M4 Mac mini. But again, as has been said, not a single of my 27 cables works when using the thunderbolt five ports on the M4 Pro Mac mini.


The M4 Pro Mac mini is a different machine than the "MacBook Pro M4 with Thunderbolt 5" that the OP has. (Assuming that the OP is correct about having TB 5, that implies that the MBP has a M4 Pro or Max chip; one which had a plain M4 chip would only have TB 4.)


In the OP's case, it looks like the portable monitor works fine with the new MBP – as long as it is given its own separate power source, as the monitor manual recommends. The last set of power measurements show that monitor drawing an enormous amount of power (50W) from an external power bank, relative to specifications claiming that it uses 17W, and a manual saying that a 15W power source would be sufficient.


I don't know what monitor you are using, or what its manuals say, but I suspect that the M4 Pro Mac mini is not designed to offer huge amounts of power to external devices.


For that matter, I doubt if the plain M4 Mac mini is intended to supply 50W of power to external devices. Maybe the two have the same power supply, and you just got lucky with the plain M4 Mac mini because it did not need quite as much of the power from its own supply to run its own internal circuits.

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Nov 19, 2024 1:28 PM in response to dragos-florin


I just had a web chat with apple and I asked the question, why does my portable monitor and cable work with M2 pro and not M4 pro, and this is what they said:


Apple

Okay, can you check if the cables that you are using support thunderbolt 5 connection?


Me

I very much doubt it. Both came with the monitor. Do I need specific thunderbolt 5 cables


Apple

Yes, can you try checking on the website for the manufacturer for the displays to check the type of connection the cables support.


Me

Could I just confirm something please. Are you saying that because I am trying to connect to the thunderbolt 5 port on the M4 Pro, I need to upgrade my cables

Can I rephrase

Does the thunderbolt  5 port require different cables to the M4 and M2 pro Mac minis


Apple

Yes, I am asking you to check the compatibility of the displays and the cables that you are using.

There are different type of thunderbolt connections used on old and new Mac mini computers


Me

So the new thunderbolt 5 port is not backwards compatible with my old cables


Apple

First you need to check if the displays that you are using support thunderbolt 5 cables

If they do, then you need to get thunderbolt 5 cable to connect the displays

The new type of cables with thunderbolt 5 will also support the old type of thunderbolt connections


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Nov 20, 2024 10:04 PM in response to dragos-florin

Did you ever get to the bottom of this? I was about to buy a Thunderbolt monitor with the intention to use it with my new M4 Pro MacBook Pro. I like the idea of no power cables and plugging the monitor directly into the MacBook Pro with the appropriate Thunderbolt cable. But now I am hesitant.

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Nov 21, 2024 8:50 AM in response to dragos-florin

I really hope you get some resolution to this important question. I’d appreciate if you keep us informed as I’m very actively looking for a thunderbolt monitor, but if I have to buy one that requires its own independent source of power beyond my M4 MacBook Pro, then that factor will certainly influence my decision.

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Nov 24, 2024 6:20 PM in response to dragos-florin

Same problem with an MNN portable monitor.


I have an older MacBook Pro from 2019. I used the specific Apple branded Thunderbolt 5 cable I bought with my new MR Pro to connect to my portable monitor. Works fine. So the cable is fine and backward compatible.


Apparently, my monitor doesn't support Thunderbolt 5.


But here's the goofy part that makes no sense. I connected my M4 Pro to the same monitor using an HDMI cable. Nothing.


So, now I think it's the chip or some OS setting.


Maddening!


How is it possible that this isn't a a massive issue at Apple right now requiring an emergency upgrade?

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MacBook Pro M4 with thunderbolt 5 and portable monitor

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