IPhone won't let me accept new iCloud terms and conditions

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Level 1

49 points

IPhone won't let me accept new iCloud terms and conditions

I have an iPhone SE, iOS version 17.7.1. I have this notice in Settings: "To use iCloud on this iPhone you must accept the new iCloud Terms and Conditions, and enter your iPhone passcode." Right below this is "Continue" in blue. I hit "Continue" and the screen shrinks for a moment like it's about to be replaced with another screen (which presumably would allow me to review and accept the new T&C), but it never actually goes anywhere; it remains on the same screen with the same quoted language, and the same "continue". I've tried signing out of my Apple account and signing back in again but it made no difference.

iPhone SE, iOS 17

Posted on Nov 10, 2024 9:05 AM

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Answer 1

Top-ranking reply

artfromlife

Level 1

43 points

Nov 10, 2024 7:16 PM in response to mrbill1114

It is beyond ridiculous that this issue is all over the support chat boards, and NO solution is available. I've tried signing out and back in. Why is this happening to SO MANY users? and no solution?

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Answer 2

mrbill1114 Author

Level 1

49 points

Nov 10, 2024 12:24 PM in response to AlWeir

I’d already tried that (that’s what I was referring to in the last sentence of the original post) but I tried again. This time I got a dialog box that said “this action cannot be completed at this time.” I didn’t even get the dialog box the first time, so maybe that represents progress? 🤔 In any event, though, I’m still stuck.

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Answer 3

Hag63

Level 1

20 points

Nov 12, 2024 11:25 AM in response to AlWeir

Did this work for anyone? (AlWeir’s suggestion^) I’m still stuck on “this action cannot be completed at this time.“

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Answer 4

Jpairr

Level 1

20 points

Nov 12, 2024 7:18 AM in response to AlWeir

I already tried that by signing out and it did not work for me

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Answer 5

Nov 12, 2024 12:28 PM in response to Hag63

same here

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Answer 6

Nov 15, 2024 9:39 AM in response to mrbill1114

Updated to 17.7.1 released today 15 November 2024. Problem still persists.

Click Continue > Pop-up with "Cannot Complete Action - This action cannot be completed at this time" OK

Waiting patiently to be able to accept your service's Terms and Conditions.

PS Apple support suggested using a different browser, using a private window, using a desktop, or even using a non Apple computer to sign in and accept the new terms (they said there'd be a pop-up after sign-in). How crazy is that?

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Answer 7

Jpairr

Level 1

20 points

Nov 15, 2024 1:13 PM in response to mrbill1114

I finally called Apple. As it turns out, I need to update to the newest update in order for my phone to accept the new terms of iCloud. However, my phone is older and does not have enough memory to upload the update. What it boils down to is that I need a brand-new phone—with more memory. I am not happy.

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Answer 8

Nov 15, 2024 9:52 AM in response to mrbill1114

After speaking with Apple Support I updated my Software to iOS 18 and the issue went away, they told me that your device must be running the latest software to be able to accept the new Terms and Conditions

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Answer 9

mrbill1114 Author

Level 1

49 points

Nov 16, 2024 5:22 AM in response to mrbill1114

I think we have the solution. I just updated to 18.1 and was able to accept the T&C. I think it would be nice if Apple were to let users know this by including in the T&C notification that they have to update their operating system. Thanks to all for the discussion.

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Answer 10

Nov 14, 2024 2:04 AM in response to Hag63

It worked ok for me on the first day it was issued, my wife now trying and is getting the error message that is being discussed here.

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Answer 11

AlWeir

Level 4

3,182 points

Nov 16, 2024 5:49 AM in response to mrbill1114

If you don't have enough free storage on your iPhone or iPad you still might not be able to install the update. You need at least 20 GB of free storage to install the update.

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Answer 12

Nov 14, 2024 2:21 AM in response to AlWeir

Didn’t work

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Answer 13

Del-8oy

Level 1

14 points

Nov 14, 2024 12:55 PM in response to mrbill1114

I’ve just had the same problem with my Mums iPad. I’m thinking about getting her to go into the local Apple Store to see what they can do about it. If enough people do the same thing, that might actually get a response from them.

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Answer 14

YawMon

Level 1

20 points

Nov 14, 2024 8:05 AM in response to mrbill1114

I did the sign out, sign back in, etc. Turned off my VPN, reset and NO fix. I keep getting "Cannot Complete Action." I sure miss my Android! Still not a fan of the Apple iphone.

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Answer 15

Nov 14, 2024 9:09 AM in response to mrbill1114

Same here, doesn't even work to restart the device. I also tried to log out and back in.

I'm gonna switch back to Android if there's no solution.

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