Apple transaction declined but charged twice on Etisalat bill

Hello, yesterday I made an app purchase for game, first transaction declined and second transaction went through. However on my etisalat bill it shown that 2 transactions went through and the amount debited twice! I called Etisalat, they clearly mentioned as long there an Apple transaction no provided that mean the purchase happened and not declined and they cannot help me and I need to contact Apple call center for help. I called today Apple call center, the call coordinator was so mean and unprofessional with really bad attitude and he don't want to liston and insist that he is a counsel and Etisalat is wrong! Now if there is an apple transaction no is created by Apple and it is shown that the payment for this transaction has declined! Why Apple cannot send an official email to the user confirming that there is no purchase happened for this transaction no. And the purchase was declined, so the user can use the email as proof to Etisalat to refund the funds.. I don't know where is the issue exactly here? Please I need a customer care manager to contact me urgently cause I cannot accept such treat from your counsellors and staff. Thx.

My Apple ID:

email@gmail.com

And the transaction which is declined is

Dear Customer, an amount of [AED 29.99 ] has been charged against your mobile number for your recent digital purchase with Apple on [ 08-11-2024 09:25 PM ]. Check your Apple invoice or apple.com/bill for full details regarding your transaction [ Apple MLV2KGVND2 ].

عزيزي المشترك ، تم خصم مبلغ [ 29.99 درهم إماراتي] من رقم هاتفك المحمول مقابل عملية الشراء الرقمية الأخيرة مع Apple في تاريخ [ 08-11-2024 09:25 PM ]. يرجى التحقق من فاتورة Apple الخاصة بك أو زيارة apple.com/bill للحصول على كافة التفاصيل المتعلقة بمعاملتك [ Apple MLV2KGVND2 ]

[Edited by Moderator]