problem receiving a refund from apple pay
I returned an item purchased online using apple pay. I saw the refund was approved by the vendor and I followed up when I didn't see the credit back on the credit card linked to apple pay where the purchase occurred. The vendor shared a screen shot of the rejection which said: "Processor Declined. The customer's bank is unwilling to accept the transaction. The reasons for this response can vary - customer will need to contact their bank for more details. This is a soft decline." To make this more confusing, the apple pay card # the vendor shared with me is not the apple pay number linked to the credit card used for the purchase. What am I missing here? I'm am so confused, refunds from vendors should be simple, why is apple rejecting this? Does apple for some reason need a bank account for a refund vs. the credit card used to make the purchase?
