help me refund a subscription from a misleading ai app

Question

help me refund a subscription from a misleading ai app

I saw an app, called AI Video, which has some misleading apps, and it requires subscription to be able to use it, then it prompt in the start of the app that theres yearly and etc type of subscription. but in the app, it states that I will only pay a less than a dollar to be able to use it, then I clicked it to able the 1 week free trial, then it pushes through. After generating a couple of videos, I canceled it, after a week I saw my bank account holding my 2290 php(idk how much is it in $). and then after couple of days it got debit by the app store. I cant understand why, it cant be refunded. Please help me refund my week allowance. I am just a student.

iPhone 11, iOS 18

Posted on Nov 6, 2024 10:08 PM

Reply

Answer 1

Dah•veed

Level 9

65,461 points

Nov 7, 2024 1:13 AM in response to zzzzzzsendhelppp

Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.

Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.

If all else fails, check out Apple Subscription Support for articles and contact options;

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208

Apple has determined that you don't qualify for a refund. Apple'sdecisions are final.

No one here can help you obtain a refund. No one here works for Apple or has access to your account.

M1 Mac mini, macOS 15.1;  Watch, series 10 GPS-only, watchOS 11.1; iPhone 16, iOS 18.1; TV 4th Gen, tvOS 18.1; HomePods, audioOS 18.1 and Airport Express w/ Airplay 2

Reply