I received Mac pro doesn't work and I want to exchange it
I have been using Apple for a long time and I update the device from time to time because I trust Apple products. I bought a Mac Pro 14m1 from Saudi Arabia and traveled to Egypt because I was busy. When I opened the device after 30 days of purchasing the device, I found that the battery was not working. The authorized maintenance center informed me that the battery and keyboard would be replaced, so the device would be used. However, I have complete confidence in Apple's interest in its customers and I want to replace the device with another one because Apple devices are trustworthy to me. I spoke with Apple customer service and they were very cooperative, but they informed me that it could not be replaced, so I am submitting a complaint to Apple America to reach a solution, as the device has not been used even once. waiting for your response ASAP Thanks
MacBook Pro 14″, macOS 12.5