How to request a refund for App Store subscription?

Question

Level 1

4 points

How to request a refund for App Store subscription?

Dear App Store Support Team,

I am writing to address an error regarding a subscription charge of 14,000 KZT. Although the funds were deducted from my Kaspi KZ account, I was unable to use the subscription services and did not authorize this charge. I kindly ask you to review this deduction once again, as I have been left without my funds due to this issue.

You can verify the transaction with Kaspi KZ if needed, and I can also provide proof of the deduction from my account. Please reconsider this charge and initiate the refund process.

Thank you for your understanding and assistance.

Sincerely, Shaikhova **

[Edited by Moderator]

iPhone 14, iOS 17

Posted on Nov 6, 2024 4:17 AM

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Answer 1

Nov 6, 2024 4:25 AM in response to cozy_05

This is a user-to-user forum. None here are Apple Support staff.

Please follow the refund request procedure as outlined here: Request a refund for apps or content that you bought through Apple - Apple Support

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Answer 2

cozy_05 Author

Level 1

4 points

Nov 6, 2024 5:20 AM in response to Urquhart1244

Will they not see my request at all? I’ve written to them on this link, on Twitter, and on all social networks. No response. I haven’t even used this subscription, so it would be unfair not to refund the money. It’s really frustrating.

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Answer 3

Nov 6, 2024 6:13 AM in response to cozy_05

Will they not see my request at all?

As described in the previous link, make your request via the reportaproblem.apple.com site, where you can find the matching charge in your purchase history from Apple. Then the staff will see it.

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