You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have cancelled the subscription and had the option to rescind the contract. My claim was satisfied and I’ve got the message that my money was sent back to my bank account. But there is no money on my bank account, do I have to wait some days or what?
iPhone 12, iOS 17
How to check the status of your refund request -
Read this support page
Check the status of a refund for apps or content that you bought from Apple - Apple Support
Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests.
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
• Store credit – It might take up to 48 hours to see the refund in your Apple Account balance.
• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
• Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods – It might take up to 30 days for the statement to show the refund. Contact your financial institution if you don't see the refund after 30 days.
M1 Mac mini, macOS 15.1; Watch, series 10 GPS-only, watchOS 11.1; iPhone 16, iOS 18.1; TV 4th Gen, tvOS 18.1; HomePods, audioOS 18.1 and Airport Express w/ Airplay 2
Read this support article for information about how to check the status of a refund for apps or content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
If you need to contact Apple about this, click on this link --> Choose your country or region - Official Apple Support and choose a path that gets assistance from Apple staff.
Cancellation of the subscription and the refund
