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iCloud Sync Failure - "Could not decrypt bytes" Error Across Apple Notes

Device Information:

  • Affected Devices: iPhone, iPad, Mac
  • Service: iCloud Notes
  • Apple ID: Experiencing sync issues
  • Software Versions: All latest iOS 18


Issue Description: I'm experiencing synchronization issues across my Apple devices with iCloud Notes. When attempting to create or modify notes, the system consistently fails with encryption-related errors.


Specific Symptoms:

  1. Unable to sync notes across devices
  2. New note creation fails
  3. All devices are signed into the same iCloud account
  4. Error persists after multiple attempts


Technical Details:

Query Endpoint Request:

URL: https://p111-ckdatabasews.icloud.com/database/1/com.apple.notes/production/private/records/query

Response (Status: 424):
{
  "uuid": "ee8881e4-329a-4a29-9383-c32a384b8045",
  "serverErrorCode": "INTERNAL_ERROR",
  "reason": "could not decrypt bytes"
}

Lookup Endpoint Request:


URL: https://p111-ckdatabasews.icloud.com/database/1/com.apple.notes/production/private/records/lookup

Response (Status: 200):
{
  "records": [{
    "recordName": "DefaultFolder-CloudKit",
    "reason": "could not decrypt bytes",
    "serverErrorCode": "INTERNAL_ERROR"
  }]
}

Modify Endpoint Request:

URL: https://p111-ckdatabasews.icloud.com/database/1/com.apple.notes/production/private/records/modify

Response:
{
  "records": [{
    "recordName": "TrashFolder-CloudKit",
    "reason": "could not encrypt bytes",
    "serverErrorCode": "INTERNAL_ERROR"
  }]
}



Troubleshooting Steps Taken:

  1. Attempted to reproduce the issue with a minimal test case (creating a new note)
  2. Tested with a different Apple ID to verify the issue is specific to this account
  3. The error does not occur on the test Apple ID, suggesting an account-specific encryption issue


Impact:

  • Unable to create or modify notes
  • Sync functionality is completely broken
  • Affects all devices on this Apple ID


Request: Please investigate the encryption/decryption errors preventing normal iCloud Notes synchronization across my devices. The consistent "could not decrypt bytes" error suggests a possible issue with the account's encryption keys or CloudKit configuration. The error appears across multiple CloudKit endpoints (query, lookup, and modify), indicating a systematic issue with the account's encryption system. This is for my particular Apple ID - the same email used in this support ticket.


MacBook Pro 16″, macOS 15.0

Posted on Nov 5, 2024 11:33 PM

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iCloud Sync Failure - "Could not decrypt bytes" Error Across Apple Notes

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