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New iCloud Terms and Conditions pop-up

I just received a notification that reads: “New iCloud Terms and Conditions. To use iCloud on this iPad you must accept the new iCloud Terms and Conditions, and enter your iPad passcode.” I have been a long time Apple user (nearly 20 years) and never received a notification like this about iCloud before. Is this legitimate or could it be a scam/phishing attempt?



iPad Air, iPadOS 15

Posted on Nov 5, 2024 9:29 PM

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Question marked as Top-ranking reply

Posted on Nov 13, 2024 2:26 PM

I also have an iPhone SE 15.8.3. Tapping 'Continue' on the request to update the T&S only gives me the spinny wheel and won't go further.

21 replies

Nov 9, 2024 3:25 PM in response to EmilieKR

I got this message on my iPhone, during the night a few days ago. I swiped it up, choosing to deal with it in the morning.


I hit continue on "New iCloud Terms & Conditions," and nothing happened.


I tried updating the iPhone software to 18.1, thinking that it would fix the issue, and the notification would go away. It's still there.


Still hit continue. Nothing happening.


I still have service, and iCloud is working/syncing with my MacBook Air.

Nov 6, 2024 1:17 PM in response to EmilieKR

A family member of mine just got the same notification on her iPad right after clicking on a link sent in an e-mail under a friend's name, but the name was sent using a bizarre e-mail address, so presumably hacked and sent under that name. Right after clicking a link to "view four old photos" the notification popped up in her settings. Appears to be an attempt to get the user's iCloud password.

Nov 6, 2024 4:07 PM in response to EmilieKR

I’ve got this too, as of yesterday. I haven’t clicked any dodgy links or had any dodgy emails. I haven’t accepted it because when I click to view the supposed updated T&Cs they’re in what looks like Greek which is super weird on an iPhone set to English. So I thought something was off as soon as I saw that. Also my husband has the exact same iPhone, same iOS version, same iCloud family account and he doesn’t have this alert.


Whatever this is it appears to be populating the “Apple ID Suggestions” area (see attached screenshots) to spoof a T&C update and prompt an affirmative response that triggers goodness knows what. It’s creepy. Even though I haven’t clicked ‘Agree’ I still I feel like changing my Apple ID password.


Does Apple know about this?





Nov 7, 2024 11:14 AM in response to EmilieKR

While some users have turned to social media to panic about all of their notes being gone, thankfully the issue can be fixed by following the steps below.

  1. Open the Settings app.
  2. Tap on your name at the top (aka your Apple Account settings).
  3. Tap on iCloud.
  4. Tap on Notes.
  5. Turn on "Sync this iPhone" (green = on). If it is already on, turn it off and on again.
  6. In the Notes app, wait several minutes for your notes to be restored from iCloud.

We began monitoring this issue earlier this week, but it is unclear what the underlying cause is. Apple did not respond to our request for comment.

Nov 6, 2024 11:32 PM in response to Turv2960

Just got this tonight (Nov.6) as well. Agreed, I've never had a pop-up notification like it, so could be suspicious, esp. as when the option to read as email (rather than on my Mini 13, still on the latest version of iOS17), asked me for my e-mail, since Apple already has that. I'd have expected an option to read online. So I didn't proceed.


I read through most of the tedious gobbledegook that might apply tp me (in Canada.) Without laboriously checking it all, it does appear to be the same as Apple has posted here. Odd way of notifying us, however.


New iCloud Terms and Conditions pop-up

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