iCloud unreachable

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Chrissej Author

Level 1

8 points

iCloud unreachable

Since last Thursday 17:th of Octobre, my iCloud-account went offline (unreachable).

Email to my icloud mail bounce and are reported as failed emails on the sender side.

When trying to login via safari or other web-browser, I'm logged in for 0,5 second before returned to loggin-screen.

I've tried multiple MAC-books, iPhone's and even PC and Chromebook, same failure every time.

Have been sitting with Apple-support first-line, senior technician and now my case is with the engineers. Every support-technician have been super friendly but all of them (7 so far) have had different procedures about solving my case.

Is it really possibly to "crash" your iCloud-account?? To me this is unbelievable, even more so the fact that Apple don't seem to be able so solve this within reasonable time.

Btw, my apple-ID works like normal, logg-in to appleid.apple.com no problem at all.

Anyone els seen this issue??

//Frustrated

Posted on Oct 23, 2024 6:20 AM

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Answer 1

Chrissej Author

Level 1

8 points

Nov 4, 2024 11:13 PM in response to Chrissej

Update:

Yesterday I called, again, for about update. Cos Apple-support have EVERY time failed to get back to me despite promises to do so.

A kind techie named Peter took may case, listened to me and after just a few minutes he said "your email are deactivated"

I said, I know, it has been like this for almost 3 weeks.

And he said, the case doesn't say anything about this...

WEIRD, because this is the reason I opened a case in the first place.

Every person I've talked to I have said that the email seems deactivated, offline and unreachable, but somehow every person, except Peter, have failed to put this in the case (I've talked to 12 different persons at Apple support now)

Anyhow, 5 hours after I finished my call with Peter my email is back online.

It takes one person that actually listened to you and escalate it correctly.

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