Internet won't work when Nord VPN is on
Hi there
I have a MacBook Air M1,2020 using Ventura 13.5.2 . I've never had issues using VPN previously but in early September I stopped being able to use the internet when Nord VPN is connected. The strange thing is that very sporadically VPN and internet work together - like all of yesterday when it was a public holiday here - but generally now since Sept, Nord VPN and internet can't work together. As noted we've had Nord VPN for years now and I've never encountered this issue before. Other devices in the house can use the net with VPN on.
I have no problems on the iPhone just the MacBook. I've reached out to Nord several times over the last month and they've given me instructions including -
- Check your account status to ensure there are no issues that might be affecting your service .- none
- Switch to the TCP connection protocol in the NordVPN app settings. This can sometimes resolve connectivity issues . - switched to TCP
- Change your DNS servers to Cloudflare DNS (1.1.1.1 and 1.0.0.1) to see if this improves your connection. Please note that these DNS servers are not provided by NordVPN, so use them at your discretion .- Switched to 1.1.1.1
- Ensure that you are using the latest version of the NordVPN app. Outdated versions may have compatibility issues or bugs that have been resolved in newer updates .- yes 8.27.3
- Try switching to a different VPN server. Sometimes specific servers may have issues that can affect connectivity. You can use the auto-connect feature or the server locator tool within the app to find a suitable server . - tried several, still same issue
- Check your network settings to ensure that there are no conflicts with the VPN. This includes verifying that your firewall or antivirus software is not blocking the VPN connection - allowed Nord in firewall settings
I've now sent them connection logs, my internet provider and more info but still no response.
Has anyone had this issue? And if yes, I'd be grateful for any advice on how to resolve it
Thanks!
MacBook Air (M1, 2020)