Trouble adding AARP card to Apple Wallet

Question

Level 1

4 points

Trouble adding AARP card to Apple Wallet

Every year I get a new AARP card and usually add my card with no issues. Now unfortunately, I am unable to do so. I've tried with both the AARP app, as well as using a couple of different browsers on my phone. No matter which method I use, nothing happens. There is a button that says Add card to Apple Wallet. I click the button and nothing happens. No error messages or anything. Just nothing is added. I reached out to AARP support via chat. They were no help whatsoever. All they suggested, rebooting phone, reinstall the app, sign out and back in. That was already stuff that I already tried. Anyway, they said it's not a known issue, and offered me no help. Has anyone else had this issue?

iPhone 14 Pro Max, iOS 17

Posted on Sep 30, 2024 4:24 PM

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Answer 1

Hotrodharry1 Author

Level 1

4 points

Oct 1, 2024 11:06 AM in response to Hotrodharry1

I'll add this in case someone else comes here for answers. The app doesn't work. Chrome doesn't work. Safari doesn't work. BUT Firefox Does work. I've been pulling my hair out for the past two weeks. Glad it's over.

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Answer 2

Jeff Donald

Level 7

25,401 points

Oct 2, 2024 6:02 AM in response to Hotrodharry1

It could be an underlying issue but I’m glad you were able to add your membership card to your wallet.

I removed my existing membership card and re-added the card using AARP app and AARP website via Safari without an issue.

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Answer 3

Nov 5, 2024 5:24 PM in response to Hotrodharry1

I’m having the same issue. I have removed the app, reinstalled with no success. I’ve tried adding via the website as well. I was going to contact aarp support tomorrow as they’re currently closed. I’m disappointed to read they were no help to you.

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Answer 4

Nov 6, 2024 6:15 AM in response to Jeff Donald

There is no error message. The iPhone flashes as if it’s adding, but the screen never changes. When I open wallet - the aarp card is not there. It was there up until I deleted it recently after renewing my membership. The expiration date did not update in Wallet after the renewal, so I deleted it. Now, I’m unable to add it back.

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Answer 5

Jeff Donald

Level 7

25,401 points

Oct 1, 2024 9:48 AM in response to Hotrodharry1

Make sure you are using the latest version of AARP app and your iPhone is updated to latest iOS version.

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Answer 6

Jeff Donald

Level 7

25,401 points

Nov 6, 2024 3:07 AM in response to kevincole

What is the exact error message your receive when you try to add a card? What iPhone model and iOS version are you using? What version of the AARP app are you using?

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Answer 7

Jeff Donald

Level 7

25,401 points

Nov 6, 2024 6:29 AM in response to kevincole

What iPhone model and iOS version are you using? What version of the AARP app are you using?

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