Epson SureColor P800 not printing the right colors

Question

Epson SureColor P800 not printing the right colors

Version of the app LrC 13.5.1
Platform and OS version Apple M2 Pro Sonoma 14.5
Basic steps to reproduce the problem

Trying to print this:

Color Management

SC-P800 series Ultra Premium Photo Paper Luster

Color is terrible - kind of magenta.

Changed to Managed by Printer.

Still bad but different.

My workflow has been always Color Management and any ICC profile, always was good. Suddenly I am having this problem. Nothing changed in my setup.

Epson SureColor P800

I am including both LrC and PS screens since I am getting the exact same bad prints with both.

5. What I did so far to no avail:

Reinstall LrC
Reinstall PS
Reinstall printer driver from Epson
Clean nozzles, all checks in printer came out okay
Restart the computer

(AirPrint is not an option: I am a professional photographer, I cannot work with a stripped down driver. My question is how to recover the correct color using the full potential Epson driver. )

Mac mini, macOS 14.5

Posted on Sep 30, 2024 11:09 AM

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Answer 1

Sep 30, 2024 1:09 PM in response to hellenfromchicago

It seems that I cannot edit my post.

Here is an edit the LrC screenshot, it should be this one:

Moreover, I did one more trial from Preview and I get the same magenta print.

Is there a problem of communication between the Mac and the Epson printer?

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Answer 2

Oct 1, 2024 5:28 AM in response to hellenfromchicago

Have you tried printing from any other app (Preview, Photos, etc.)?

Have you had any recent Adobe "updates"?

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Answer 3

BDAqua

Level 10

245,471 points

Sep 30, 2024 2:33 PM in response to hellenfromchicago

You have a maximum of 15 minutes to edit a post.

If it's not a problem with the printer itself, (does it have a self test?)

Then I'd suspect the MacOS, but...

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 4

BDAqua

Level 10

245,471 points

Sep 30, 2024 3:12 PM in response to hellenfromchicago

I'd reinstall the OS after doing this...

In Disk Utility>View, select Show all Devices, highlight the top left entry.

Run Disk First Aid on all items in the left panel, from top down.

Are you running any VPN, Anti-Virus, or Cleaning apps?

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Answer 5

Oct 1, 2024 8:05 AM in response to hellenfromchicago

Update Sonoma to 14.7. Do you have the Epson Software Updater v2.6.3 installed and have you run it to ensure that you have the latest Epson updates for this device?

The last Epson printer driver released for this device on macOS Sonoma was shown on the P800 support page to be from Oct 11, 2023. That is not encouraging for keeping up with macOS Sonoma updates in the last year. Epson shows no additional ICC profiles for this device on macOS 14 than what was installed by the printer driver.

If you change that Color Handling from Photoshop manages colors to another setting does that improve or further degrade the printing result? Are you current with Photoshop on Sonoma 14.7?

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Answer 6

Oct 1, 2024 12:52 PM in response to hellenfromchicago

There have been countless retorts in these communities over the years that the user has the latest version of Adobe Software and when they check again, it has been updated. So the term latest is a fleeting concept…

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Answer 7

Sep 30, 2024 2:45 PM in response to BDAqua

I have already several accounts in my computer. It is the same with all of them. Self test is good.

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Answer 8

Oct 1, 2024 10:21 AM in response to woodmeister50

Yes, as said in my post.

Both LrC and PS are the latest version.

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Answer 9

Oct 1, 2024 1:39 PM in response to VikingOSX

Not sure what is the advice here. It was stated already that the problem is between the mac and the printer since I already performed trials with non-Adobe software (Preview).

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Answer 10

Nov 11, 2024 9:53 AM in response to hellenfromchicago

Do you have any updates on this? I just updated my mac OS and I am now receiving the same problem. All images (even with the correct ICC profile) are printing with a very strong magenta hue.

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