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Reinstalled FaceTime app, hard restarted iPad, reinstalled iOS 18 with apple agent, went to Apple Store to check for hardware problem. No hardware problem. FaceTime still freezes.
iPad Air 2, iPadOS 15
Same issue. It’s getting worse as the call doesn’t last more than 3 minutes
Same issue. It’s getting worse as the call doesn’t last more than 3 minutes
Same here iPadOS 18.0.1 facetime freezes after a 5 minute call no matter what. Hope they are aware of the issue at least. I love the face tracking feature.
Exact same issue on my iPad 10, started after upgrade to iOS 18, still present after further upgrading to iOS18.1. No issues with Facetime on my iPhone 12 mini running iOS18. Please fix!
Same issue here. Sounds like something that needs to be fixed in an update.
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Also any help here?
If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
~Kanatana-San~
Temporary fix that has worked for me: turn off 'Center Stage' video effect (Swipe down on right hand side when in Facetime application to access video options). This was suggested on a Reddit thread, and a number of other people have reported that it works for them.
This obviously has the downside of disabling the wide camera view, which is inconvenient - but at least Facetime is usable. I hope Apple are monitoring this thread and find a permanent fix for the problem.
Disabled centerstage on my iPad 10 and FaceTime works! Thanks!
It started as described, then worsened. Forced restart, hard reset to factory settings, setting up as new, deleting and reinstalling FaceTime... all multiple times in different order, on WiFi and using MacBook Air without installing backup... image still freezes but audio continues for a couple of minutes. I also figured out by chance that the back camera wasn't working (black screen when attempting to take a photo while FaceTime was in PIP and pushed to the side) but that eventually was spontaneously resolved.
Now I'm having difficulties with FaceTime on MacBook Air M1 running Sequoia 15.0.1. Error: you need to activate FaceTime & An internal error occurred. You need to quit and open FaceTime again.
iPad 10 FaceTime freezes after installing ios 18.
