Why does my AirPods Pro Transparency Mode keep turning off?

"Custom transparency mode continues to turn off randomly. I have to go into “audio visual” in settings, then “Headphone Accommodations” then scroll to the bottom and turn on “transparency mode”. In this menu are the settings for adjusting external sounds. The transparency mode toggle button here keeps turning off! I’ve reset the AirPods, reset the settings several times but nothing seems to work. Please advise. "


This is a post from when iOS 17 was out. We now have iOS 18 and many AirPods Pro software updates ever since. Apple did not listen. The problem persists. Maybe because we're a minority. I don't know. But I am so dissatisfied with Apple. Not only because of this issue. Anyways, is there anybody having an idea how to fix this? Away from "Remove AirPods and pair them again"?


Thanks you.


[Re-Titled by Moderator]

Posted on Sep 20, 2024 1:44 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Nov 3, 2024 9:58 PM

I have a theory that Apple Watch is causing this, are all of you guys have an Apple Watch at least added to your devices ?

69 replies
Sort By: 

Jan 15, 2025 11:41 AM in response to Zoulhh

I’ve noticed something strange with the Transparency mode in Headphone Accommodations. It seems to toggle off only when I have my Apple Watch on. If I don’t have my Apple Watch turned on, it doesn’t happen at all. I think there might be a connection between the two.

Reply

Oct 2, 2024 11:29 AM in response to Zoulhh

Count me in, too. The specific problem I’m seeing after updating to IOS 18 on my 15 ProMax is the Headphone Accommodations turn off spontaneously for transparency mode. I’m using my AirPods Pro 2’s that worked flawlessly with the same phone under IOS 17. The fastest way to turn it back on is using the audio shortcut in control center (the little ear icon), rather than navigating into it from the settings app.


[Edited by Moderator]

Reply

Oct 28, 2024 1:00 PM in response to jbartony

@jbartiny, It's not the Firmapdate that is the issue. Its iOS18.01. Select the custom transparency mode. Then, turn your iPhone off and see if the transparency mode will drop. On my end, it did not. But you end up without a cellphone while using AirPods Pro. :o)

Reply

Apr 3, 2025 1:28 PM in response to Doctorpee

I am convinced it has something to do with the Apple Watch. Per a previous post on this thread, I diconnected my watch and custom transparency mode worked perfect. After making some adjustments mentioned in the post, my works all most all the time, with only the occational drop.

Reply

Apr 6, 2025 5:33 AM in response to Rob354

The issue with the constant disconnection of transparency mode is related to the Apple Watch; the AirPods keep connecting to it, and there's no way to fix this. If you turn off Bluetooth on the Apple Watch, the transparency problem disappears. Now, to have transparency mode work properly, I have to forget about the Apple Watch. Thank you, Apple. All the problems with transparency mode started after the 18.2 update, where they added hearing aids for the US, but it seems they forgot to test it in countries where it is not available.

Reply

Dec 3, 2024 1:24 PM in response to fitts law

Now that I'm back and (somewhat) working on 18, I now see various issues when Transparency drops out. Here are my observations to see if any of you are seeing similar state of the on screen controls.


  • For some reason, even though AirPods are connected they stop being the default audio output device - I notice this because the volume slider in Control Centre goes from the AirPods icon to the speaker icon. If I play music, it comes out of the phone speaker, not the AirPods - even though bluetooth says the AirPods are connected.
  • There are times when you enable background sounds and it goes out of the speaker not the AirPods - not what you expect
  • The music widget in Control Centre continues to show the AirPods icon even though the volume slider shows the speaker icon - so there is an inconsistency of audio output being shown across two controls
  • When the speaker icon is default on the volume control going back to Hearing Accomodations you see that Transparency Mode is either not present under Media and Phone anymore, or the previously visible check mark has gone.
  • When Transparency drops there is still very quiet audio being heard, and Settings > AirPods still shows the mode as Transparency. Switched to Noise Cancelling and then back to Transparency and the audio is noticeably different. So the EQ that is being applied due to Transparency custom settings is no longer working. Having just disconnected the AirPods from Bluetooth, this might be the equivalent of "AirPods off" in your ears when there is no active noise cancellation - you still hear something.
Reply

Why does my AirPods Pro Transparency Mode keep turning off?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.