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iOS 18 deleted some contacts and they do not restore from backup on iPhone or iPad

after i updated my iphone 15 and iPad pro to ios 18, 3100 contacts vanished (out of 770). They still exist on my MacBook air (which i updated to MacOs 15).

I tried restoring my iPhone contacts from a backup predating the ios 18 install, which took effect on the Macbook. but not on the iPhone.

i signed out of cloud and deleted contacts from the iPhone (twice). when it re-synced, i still had 460 contacts.

I did all of this with apple support and they had no solution.

I only sync contact with iCloud, no other services. Both iPhone and iPad lost contacts (the same number and seemingly the same ones).


Thus far, Apple support suggested that I should have waited to update to an OS until the .1 update is released. I found this unhelpful, as 18.0 is the official release.


Any suggested on how i get all of my contacts to sync from my MacBook or restore from my backup?

Thanks

Posted on Sep 18, 2024 1:07 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2024 4:37 PM

Update: This fixed my issue..


Go to Settings > Tap iCloud > Find Contacts > Toggle it off if it is on > Choose keep on my iPhone, and then toggle it on again; While if it is off, turn it on > Then iCloud will ask you what would you like to do with existing local contacts on your iPhone > Tap on Merge. And your contacts will get back again.

9 replies
Question marked as Top-ranking reply

Sep 24, 2024 4:37 PM in response to feralcoton

Update: This fixed my issue..


Go to Settings > Tap iCloud > Find Contacts > Toggle it off if it is on > Choose keep on my iPhone, and then toggle it on again; While if it is off, turn it on > Then iCloud will ask you what would you like to do with existing local contacts on your iPhone > Tap on Merge. And your contacts will get back again.

iOS 18 deleted some contacts and they do not restore from backup on iPhone or iPad

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