My wireless keyboard stopped working with my iMac

My wireless keyboard was working, but now it's not, and I can't put my password in my Mac desktop


[Re-Titled by Moderator]

iMac 21.5″, macOS 13.6

Posted on Aug 30, 2024 3:14 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2024 4:28 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in Use safe mode on your Mac - Apple Support

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 


4 replies
Question marked as Top-ranking reply

Aug 30, 2024 4:28 PM in response to 123itsme2

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in Use safe mode on your Mac - Apple Support

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 


Aug 30, 2024 4:39 PM in response to 123itsme2

Thank you so much for responding to my keyboard issue. I am sure this would have helped had I been able to enter my password. The issue was my keyboard was frozen. Here's how I fixed it.


  1. Press Control+Option+Shift for 7 seconds
  2. Pressing and holding the Power button while holding the other 3 keys for 7 seconds and then release all 4 at the same time.
  3. Problem solved

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My wireless keyboard stopped working with my iMac

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