Error occurs when trying to Set-up family sharing on my son's Apple Watch

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Level 1

4 points

Error occurs when trying to Set-up family sharing on my son's Apple Watch

I purchased an Apple Watch SE (2nd gen) for my 11 year old son. He does not have an Iphone of his own, so i am trying to set the watch up on family sharing. When following the steps, I keep getting an error message when I try to log on with his user name and password. The error I keep getting is "Could Not Sign In" The operation couldnt be completed. (CDPStateError error -2).

I have tried troubleshooted the issue by downloading the latest software update to the Watch. I have tried turning location services off on Watch and turning Wifi off on my phone during the set up process. These are remedies that others mentioned had helped them but nothing is working for me.

It appears this has been an issue with the Watch for a few months for Apple watch purchasers wanting to do the family set up.

Has Apple or anyone found any real solutions? Thank you,

[Re-Titled by Moderator]

Apple Watch SE, watchOS 10

Posted on Aug 7, 2024 6:16 AM

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Answer 1

Ingo2711

Level 10

80,103 points

Aug 7, 2024 8:23 AM in response to bluesnut17

Wi-Fi has to be enabled to set up the watch for the Family member.

...

An Apple Watch Series 4 or later with cellular,* or Apple Watch SE with cellular, with watchOS 7 or later.
An iPhone 6s or later with iOS 14 or later for the initial watch setup. Learn more about Apple Watch and iPhone compatibility.
An Apple ID for yourself and one for the family member who will use the Apple Watch. Your Apple ID needs to have two-factor authentication turned on.
A Family Sharing group that includes the person who'll use the Apple Watch. You need to have the role of organizer or parent/guardian to set up an Apple Watch for a family member.

...

copied from: Set up Apple Watch for a family member - Apple Support

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Answer 2

Ingo2711

Level 10

80,103 points

Aug 7, 2024 7:08 AM in response to bluesnut17

Did you successfully create an Apple ID for your son, as described in this article?

Create an Apple ID for your child - Apple Support

Any Firewall or VPN active for your Wi-Fi?

Your carrier supports Apple Watch Family Setup?

Set up Apple Watch for a family member - Apple Support

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Answer 3

bluesnut17 Author

Level 1

4 points

Aug 24, 2024 6:50 AM in response to PetersFam07

I had to get Apple support to help me. Honestly I can’t remember now exactly how they fixed it. There was multiple issues, the last being that when I would text the watch, it would not light up or buzz although the text was going through. To fix that, they went to Settings, iMessages, and unchecked that I wanted to send and receive messages with my son’s ID.

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Answer 4

bluesnut17 Author

Level 1

4 points

Aug 7, 2024 8:11 AM in response to Ingo2711

Thank you for the reply. I already had my son added as a Apple family member (it is an outlook email address). I may try setting up a new account for him using an icloud address.

As far as VPN or firewall on the Wi-fi, I'm not even sure, but I did try setting up the watch with my wifi turned off and got the same result.

As far as the carrier (verizon), i did not get to that step in the setup process to add cellular service to the watch.

thanks again.

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Answer 5

Aug 23, 2024 4:08 PM in response to bluesnut17

Did you ever figure out how to make this work? I am stuck here as well. All forum discussions seem to end without a resolution...

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Answer 6

Aug 27, 2024 6:37 PM in response to PetersFam07

I am stuck here with the same error for the past two days, any solutions to fix this?

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Answer 7

Aug 27, 2024 6:38 PM in response to PetersFam07

I'm so stuck with the same problem.

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Answer 8

Aug 28, 2024 8:51 PM in response to bluesnut17

Same issue - iPhone SE 2nd gen

using iPhone 14 Pro

stuck

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Error occurs when trying to Set-up family sharing on my son's Apple Watch

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