ineedheIpppl Said:
"Forgot MacBook security code: I tried to erase my MacBook and it tells me to enter a security password which I don’t know what it is. There’s nothing that I can see to click to go around from this. Each time the MacBook is turned off and turned back on again the computer disables. The more you turn it on then off the longer the computer gets disabled for. I cannot bring it to an Apple Store as it is super far from me."
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Accessing a Locked Device Outside the Time Allotted:
You can't. Wait the three hours --like it or not. If you don't, and you keep fiddling with it, then you may be locked out for good. So, let it sit, and then see about sending this in...
Is this an online order?:
Get this Invoice:
- Go Here: Viewing & Changing Orders - Apple Support
- Scroll to: View or Print Invoice (very bottom)
- Proceed from there as necessary
- On the invoice, you would see the purchase info.
Use Send-In Service:
With no local Apple Store, send-in service may be what you would use. So, while on the phone, ask the Apple Rep if mail-in service is an available option for you to send this in for service. I authored a User Tip back in the days of COVID, and sending this in always was the fix, and still is: Coronavirus Pandemic - Why Your Streaming May be Down at the Moment - Apple Support